Director, Ecommerce. Kate Spade

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to-wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color—Kate Spade New York’s founding principles define a unique style synonymous with joy. Under the vision of creative director Nicola Glass, the brand continues to celebrate confident women with a youthful spirit.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Job Title: Director, Ecommerce, Kate Spade

Primary Purpose: The Director of E-Commerce is responsible for driving the long term, profitable growth of Kate Spade’s North America business through strategic positioning and tactical execution of the website.

Essential Duties and Responsibilities

• Support the development of the North America digital strategy and lead end to end execution of the site to profitability grow the business
• Analyze business performance, synthesize findings, structure presentations, and communicate recommendations and action items to drive alignment and execute against those strategies
• Partner and work collaboratively with cross functional teams across areas of ecommerce strategy, site experience, buying & planning including:
  • Brand Marketing team to manage the content calendar and digital marketing initiatives for ecommerce, including home page, landing page, email, search, affiliate, performance and social media to support the brand and business objectives
  • Merchants and planners to drive site-merchandising strategies, ensuring optimal presentation of product as measured by conversion and average order size
  • Tapestry IT to implement roadmap strategy for Kate Spade and advocate on behalf of the brand
• Manage external vendors, contracts, relationships and technical requirements to continue to develop and enhance the ecommerce platform
• Be a thought leader on evolving industry trends and technology that would support the brand vision and goals

Qualifications

• 10 years of professional work experience, preferably with experience managing e-commerce projects and user experience
• Demonstrated track record as an outstanding problem-solver and strategic thinker with proven success delivering best in class digital and omni-channel customer experiences
• Excellent interpersonal and people leadership skills - Able to collaborate effectively and drive alignment across teams using a broad range of influence styles to drive desired results
• Proven experience in leading teams including providing direction, understanding resource capability and successfully driving results working with internal or external resources
• Demonstrated initiative and ability to work independently and to manage cross-functional business partners who are not direct line reports
• Able to effectively juggle multiple projects at one time
• Experience working with the Salesforce Commerce Cloud (Demandware) platform

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #LI-JG1 Visit Kate Spade at www.katespade.com.