What are the responsibilities and job description for the Group Travel Specialist position at CoachUSA?

Job Description

Group Travel Specialist

Full-time

Location : Janesville, WI

Compensation : $20.00- $22.00 per hour

Join Our Team!

Are you ready to embark on an exciting journey in the world of travel and tourism? Do you thrive in a dynamic, fast-paced environment where every day brings new adventures? If so, we want YOU to join our team as our Group Travel Specialist!

Company Overview :

Coach USA, one of the largest transportation companies in North America, is hiring a full-time Group Travel Specialist at its Janesville, WI. We are a leading travel company committed to curating exceptional travel experiences for our clients. With a focus on seamless service, meticulous planning, and innovation, we set the standard for memorable journeys.

Position Overview :

We are seeking a dynamic and detail-oriented individual to join our esteemed team. The ideal candidate will possess experience in coordinating group travel arrangements, demonstrating impeccable organizational skills, and delivering exceptional customer service. Reporting directly to the Director of Tour and Travel, this role presents an exciting opportunity to shape memorable experiences for our clients.

What We Offer : n \n

Competitive compensation up to $22.00 per hour.
Monday – Friday work schedule.
Comprehensive benefits package including medical, dental, vision, short-term disability, life insurance and 401k options.
Paid Holidays & Personal Time Off.
A collaborative and supportive work environment where your contributions are valued and recognized.

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Responsibilities : n \n

Provide exemplary customer service to clients, addressing inquiries and resolving issues promptly and professionally.

Conduct comprehensive research on destinations, activities, accommodations, and dining options for group travel.

Manage all incoming communication channels promptly and professionally.

Develop meticulously detailed itineraries for retail and custom group tours.

Utilize software programs efficiently to manage tour logistics, including bookings, cancellations, and passenger reservations.

Execute financial transactions with precision, including collecting, processing, and refunding funds from client / vendor accounts.

Write compelling tour descriptions and contribute to the development of annual travel plans.

Develop and maintain a professional network of travel partners, including clients, group leaders, and vendors.

Collaborate seamlessly and communicate effectively with colleagues as required.

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Qualifications : n \n

Demonstrated track record of delivering outstanding customer service in a professional setting.

Previous experience in travel or event planning preferred.

Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

Excellent written and verbal communication skills, with the ability to interact effectively with clients and colleagues at all levels.

Self-motivated with the ability to prioritize tasks and work independently in a fast-paced environment.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.

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Ready to Embark on Your Next Career Journey?

If you are a motivated and enthusiastic individual with a passion for travel and a commitment to excellence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your qualifications and why you are interested in joining our team.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Salary : $20 - $22

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