Chief Operating Officer

POSITION SUMMARY

The Chief Operating Officer (COO) position directs, administers, and coordinates the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors. Leads and directs the following functions and/or business units: operations, human resources, information systems, traffic, new business coordination, and agency promotion and communication. Assists the CEO in the development of organization policies and goals that cover operations, personnel, financial performance, and growth of the functions and/or business units mentioned above. The COO provides the leadership, management, and vision necessary to ensure that the facility has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position accomplishes this through a respectful, ethical, constructive and energetic style, guided by the mission and objectives of the hospital. 

POSITION QUALIFICATIONS

This position requires a minimum of a Bachelor’s Degree, with a Master’s Degree preferred.  Three (3) years managerial experience in a healthcare institution in the specific management functions of finance, strategic planning, and community education of health programs required. The position requires a person with knowledge of organization policies, procedures, systems and objectives. Excellent leadership skills with demonstrated ability to effectively lead in a changing environment. Knowledge of governmental regulations and compliance requirements. He/she must be skilled in planning, organizing, prioritizing, delegating and supervising. Must have the ability to anticipate and react calmly in emergency situations. 

The duties and responsibilities are listed below.  It is the expectation of the institution that the employee be able to demonstrate competency in each area. It is the duty of the institution to provide orientation and performance evaluation in each area stated.

DUTIES AND RESPONSIBILITIES

• Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise.
  
• Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives.
• Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise.
• Develops and establishes operating policies consistent with the CEO’s broad policies and objectives and insures their adequate execution.  Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the CEO
• Insures that all activities and operations are performed in compliance with local, state, and federal regulations and laws governing business operations.
• Develops and maintains a sound plan of organization.  Establishes policies to insure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility.
• Oversee daily operations of the company and the work of management (IT, EVS, Materials, Medical Records, Social Services/Case Management, Maintenance, Safety/Security, Dietary, Communications and Marketing)
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance. 
• Participate in the development of the hospital's plans and programs as a strategic partner. 
• Evaluate and advise on the impact of long range planning, introduction of new programs/strategies and regulatory action. 
• Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the hospital. 
• Establish credibility throughout the organization and with the Board as an effective developer of solutions to business challenges. 
• Evaluate the finance division structure and team plan for continual improvement of the efficiency and effectiveness of the group as well as providing individuals with professional and personal growth with emphasis on opportunities (where possible) of individuals. 
• Improve the budgeting process on a continual basis through education of department managers on financial issues impacting their budgets.
• Develop performance measures that support the hospital’s strategic direction.