What are the responsibilities and job description for the Physical Therapy Receptionist/Aide position at Coalinga Regional Medical Center?
JOB SUMMARY:
Responsible for greeting patients/customers at the Physical Therapy Dept. Ensures that all patients are checked in
quickly, accurately and in accordance with hospital policy and procedures. Responsible for answering telephones,
making appointments, maintaining patient charts and organizing all clerical duties.
QUALIFICATIONS:
Certified Medical Assistant through the CA State Dept. of Health or pass the National Medical Assistant Certification exam within one year of hire. BLS/CPR certification for Health Care Providers is required. Minimum 3 months experience in a Healthcare facility is preferred.
Six months to one year of related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and write English. Bi-lingual (Spanish preferred). Ability to speak effectively before groups of customers or employees of organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Position-Specific Standards:
1. Greets patients and assists them with registration forms and health information forms.
2. Handles all incoming telephone calls and exercises judgment as to the urgency or other nature of the calls and directs them to appropriate personnel.
3. Makes future appointments and answers all inquiries.
4. Completes various agency forms and records.
5. Types and maintains all patient medical files.
6. Inventories and orders all office supplies regularly.
7. Performs clerical duties, i.e., photocopying, A-Z filing, as well as other duties assigned.
8. Review patient chart for accuracy of billing information and ensure medical/legal compliance with Consent for Treatment and third-party requirements, such as pre-admission authorizations and second surgical opinions.
9. Assure timely distribution of all paperwork to all involved areas, such as Business Office billing and
physician’s offices.
10. Ensure enforcement of hospital collection and insurance verification policies.
11. Translate for patients and/or staff.
12. Register patients into the HMS system.
13. Obtain prior authorizations.
14. Call and confirm patients for appointments.
15. Enroll patients into CHDP gateway, CDP and HAP programs.
16. Collect money from patients and distribute receipts.
17. Assist with referrals.
18. Must be able to demonstrate the knowledge and skill necessary to provide care and/or services
appropriate to the age of the patients served in his/her assigned area. The skills and knowledge needed to provide such care may be gained through education, training or experience.
Salary : $21
