Shelter Support Staff-Part Time

Hummingbird Haven Emergency Shelter

Shelter Support Staff

Job Description

About Us: The Coalition to Abolish Slavery and Trafficking (Cast) is a Los Angeles-based nonprofit organization that is working to put an end to human trafficking through comprehensive, lifesaving services to survivors and a platform to advocate for groundbreaking policies and legislation. Over the past two decades, Cast has supported thousands of survivors through every phase of their journey to freedom from counseling to legal resources, to housing, educational and leadership training, and mentorship. Through these programs, Cast has helped empower survivors to overcome their traumatic pasts and become leading voices in shaping policy and public awareness to ultimately put an end to the fastest growing criminal enterprise of the 21st century.

Cast offers generous benefits, including medical, life, paid sick/vacation time, and a 403(b) plan. Additionally, we provide you with an opportunity for continued learning through career, professional & personal development, and training along with working with a team of committed individuals, where you are supported and given every chance to succeed.

Title/Position: Hummingbird Haven Shelter Support Staff

Status: Non-Exempt

Department: Empowerment Programs

Reports To: Shelter Program Manager

Employment Type: Part -Time, weekend overnight

Schedule: (12am-8:30am), Saturday and Sunday

Location: Los Angeles, CA / On-Site

PURPOSE OF POSITION

This position requires thorough knowledge and understanding of a human rights, strengths-based approach in serving clients. The Shelter Support Staff should be familiar with and employ key social work values, including client empowerment, professional boundaries, and self-care. independent decision-making ability, and excellent interpersonal and team-building skills. Full-time, non-exempt position. Some shifts may include holidays to ensure adequate coverage of the shelter program. This position is not remote, or hybrid and it is an awake position.

ESSENTIAL DUTIES

Intake and Assessment: Manage the intake process and move in for incoming residents

• Manage referrals during intake hours;
• Schedule and conduct initial phone screening and schedule resident intakes in accordance to Case Manager and/or Program Manager's schedule
• Manage the potential resident waitlist;
• Entering data in a timely manner into organization database;
• Make appropriate referrals when no space is available at shelter; and
• Coordinate and manage resident move in and orientation.

House Management: Oversee the daily maintenance and operations of the shelter.

• Document any incidents, resident issues that arise throughout shift (and contact Shelter Program Manager or on call staff as needed);
• Organize and schedule room inspections and follow up inspections;
• Develop and train staff and residents on emergency procedures;
• Conduct routine walk-through of the building including all floors, the basement, and all entrances to ensure the safety of residents and staff;
• Manage the preparation of preparing the beds and rooms for new move ins;
• Conduct and manage the intake orientation for new clients;
• Conduct discharge procedure upon exit;
• Report and manage any maintenance issues that may occur and report to Shelter Program Manager;
• Assist clients with online applications for employment, housing, and benefits;
• Assist with client accompaniments as assigned;
• Manage inventory of supplies for the house and residents. Buy and/or order as needed;
• Assign communal chores to residents every week;
• Ensure communal chore assignments are being completed;
• Uphold policies and procedures that contribute to the safety and confidentiality of the Cast Shelter Program.

Hotline Calls: Answer hotline calls from CAST's 24/7 hotline.

• Answer hotline calls from CAST's 24/7 hotline, and respond accordingly;
• Perform client intake, screen new referrals, triage needs, create initial action plans, and coordinate with client, CAST staff, and partners to address emergency needs.
• Inform on-call Emergency Response staff of any urgent calls that required immediate follow-up from the hotline;
• Document all hotline calls in the database.

Administrative Assistance: Provide administrative support that facilitates the day to day operations of the shelter.

• Manage the shelter wish list;
• Maintain inventory of office supplies and order when needed;
• Assist with maintaining resources such as job listings, housing listings, medical, dental, etc;
• Manage workshop calendar scheduling and distribution;
• Help develop, facilitate social activities/events and/or life skills workshops;
• Schedule interpreters for workshops;
• Assist Case Manager in scheduling transportation for clients (such as Uber, Lyft, etc.);
• Manage distribution and log (via Program Manager and/or Case Manager approval) of gift cards and transportation passes; and
• Provide administrative assistance to Program Manager and Case Manager as needed.

*Other duties in line with CAST Shelter Program needs, as needed and requested.

REQUIREMENTS

• Bachelor of Arts or Science degree, or extensive experience and demonstrated skills and aptitude considered in lieu of education.
• Minimum of 1 year experience working in the shelter setting.
• Experience in crisis intervention preferred.
• Excellent computer skills including knowledge of Microsoft Office preferred.
• Knowledge of human trafficking issues preferred.
• Bilingual preferred (Spanish, Arabic, Amharic or SE Asian).
• Demonstrated sensitivity to and knowledge of issues involved in working with diverse populations and/or with individuals who have limited English proficiency.
• Ability to maintain a positive, cooperative, and professional demeanor with clients, partner organizations, volunteers/interns, staff/board, donors, consultants, and members of the public.
• Excellent oral and written communication skills.
• Must be organized, flexible, detail-oriented, and multi-tasking.
• Sincere commitment to working independently and responsibly. Must be a self-starter, able to work in a team environment and manage time effectively.
• A willingness and ability to learn about the complex issues of human trafficking and modern-day slavery and to abide by the mission and philosophy of CAST. Knowledge and understanding of immigrant and refugee rights and trafficking issues.
• Appreciation of sensitive confidentiality issues with demonstrated commitment to strengths-based, client-centered practice.
• CA driver's license with access to insured car (Good driving record a must).
• Physical demands are typical for an office environment, including sitting, reaching, lifting, speaking, hearing, and seeing. Reasonable accommodations will be made.

Please be advised that this position is contingent upon grant funding to the organization and that the start date will be determined according to the commencement of the funding.

Due to the high volume of resumes received only qualified candidates will be contacted. NO PHONE CALLS PLEASE.

Salary : $24 - $31