IT User Support Technician (IN-HOUSE ONLY)

(ON-CAMPUS - In-Person Position)

IN-HOUSE ONLY:   This position is open to internal (permanent and temporary) Coast Community College District (CCCD) employees to apply. External candidates are not eligible to apply.  If you are not a current active employee with CCCD, please do not apply at this time.  

About the Position

The Coast Community College District - Information Technology Department is seeking a Full Time IT User Support Technician. This is a permanent, general funded, full-time, 12-months per year classified position. The normal hours of work will be Monday to Thursday 8:00 am - 5:00 pm and Friday 7:00 am - 4:00 pm. This position will be based at Orange Coast College, but also supports any of our District/College sites per the needs of the department. . The ideal candidate will provide technical support to users, ensuring prompt resolution of hardware, software, network, and user account related issues. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service. Join us in delivering exceptional IT support and enabling our organization to achieve its mission and goals. 

Summary
Installs, configures, troubleshoots, and services networked computer workstations and related equipment and software used in administrative, classroom, and lab environments. Provides technical support and help functions that relate to computer hardware and software, data communications, and connectivity.

Distinguishing Career Features
The IT User Support Technician is an intermediate level in a career ladder encompassing workstation, network, and applications support. The User Support Technician is capable of basic network operations, account setup applying existing computer security and user access rules and hardware diagnostics; however, concentrates on supporting networked and standalone workstations and commonly used administrative and educational software. The User Support Technician - Senior is capable of network operations, account setup, applying existing computer security and user access rules, conducting training, and hardware diagnostics; however, concentrates on supporting networked and standalone workstations and common administrative applications.

Essential Duties and Responsibilities
Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
1. Aids staff and faculty on utilizing computer and software programs including remote access and on the proper use of audio-visual or electronic equipment.
2. Receives and resolves advanced user ‘help desk’ calls. Documents calls, forwarding work order requests to other technology staff.
3. Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to diagnosing system failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations.
4. Provides basic technical support to enterprise software systems supporting networked computers such as computer system updates, virtual environments, and multimedia systems.
5. Installs and configures networked computer users, e.g., computers, printers, modems, cabling, and peripheral communications equipment. Installs software and configures systems to support electronic mail. Troubleshoots e-mail access problems.
6. Participates in troubleshooting to resolve hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers. Works with fellow staff, equipment users, and vendors to identify and resolve problems.
7. Assists with updates to existing security software on networks and workstations. Tests existing systems and personal computers for potential viruses and security problems.
8. Configures software to communicate with peripherals such as printers, scanners, and display monitors.
9. Performs new workstation hardware installs including software imaging, user data backups, transfers and restores.
10. Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility. This includes procedures and steps for equipment setup, help desk questions and answers, and inventory records.
11. Responsible for setup, configuration, and operation of multimedia equipment used in offices, meeting rooms and special events.
12. Assists with maintaining classroom and conference room audio visual presentation systems and interface with vendors to ensure timely repair and return to service.
13. Participates in receiving, labeling, tagging, and location tracking of District technology assets. Assists with audit activities to validate the existence and location of assets.
14. May assist and provide back-up support to the Help Desk by phone or in-person.
15. Performs other related duties as assigned that support the objective of the position.
16. Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.Qualifications
Knowledge and Skills
1. Requires technical knowledge of configuring and supporting end user devices. End user devices are defined as the hardware, operating system and application layers on devices such as workstations, laptops, hand-held devices, printers, wireless phones, portable learning devices and audio-visual multimedia gear.
2. Requires a working knowledge of WindowsTM and AppleTM operating systems.
3. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.
4. Requires a working knowledge of local area networks for personal computers, and connectivity between servers.
5. Requires a basic knowledge of protocols such as TCP/IP, Serial, Ethernet, and Access Lists.
6. Requires a basic understanding of the physical elements of the network including cabling and connections, and routing, switching, and repeating equipment.
7. Requires working knowledge of high-volume document copying equipment.
8. Requires enough human relations skills to provide individual training and technical assistance on the use of PC-based software for business, internet, utility, and connectivity.
9. Requires enough writing skills to document technical procedures.

Abilities
1. Requires the ability to perform the essential responsibilities and functions of the position.
2. Requires the ability to install, configure, and troubleshoot networked computer workstations, systems, and programs used by the County Office in department-specific, education, and general administrative areas.
3. Must be able to install and configure computer components such as, but not limited to, cards and drives.
4. Must be able to fabricate and connect interface cables and connections between computers.
5. Must be able to analyze data, evaluate the needs of users, and develop the alternative solutions to problems and needs.
6. Must be able to prioritize and organize work to meet deadlines and timetables.
7. Must be able to read, interpret and apply complex technical information including equipment and network diagrams.
8. Must be able to give one-on-one and small group training in the use of microcomputers and business and instructional software.
9. Requires the ability to be timely in customer service responses.

Physical Abilities
1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources.
2. Essential functions will vary by position.
3. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience
The position requires the equivalent to an Associate’s degree in computer science or related technical field and 2 years of experience in technical support to computer workstations and connectivity to networks. Industry certificates (e.g., A ) may substitute for some higher education or experience. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.

Licenses and Certificates
Requires a valid driver license and the ability to transport equipment to and from work sites.

Working Conditions
Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight, yet, awkward materials.

This job specification describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job.

Note: D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. The Coast Community College District is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

IN-HOUSE ONLY:   This position is open to internal (permanent and temporary) Coast Community College District (CCCD) employees to apply.  External candidates are not eligible to apply.  If you are not a current active employee with CCCD, please do not apply at this time.  

Note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is an IN-HOUSE ONLY -  permanent, general funded, full-time, 12-months per year classified position. The normal hours of work will be Monday to Thursday 8:00 am - 5:00 pm and Friday 7:00 am - 4:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the department's needs.  The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee. (Salary Schedule:  EE-118)

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose. 

Pay Philosophy: Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality.  In general, it is the policy of the District to place new employees at the first step of the salary grade.  All movement on the salary schedule will occur July 1 of each year for all classified employees.    

Application Requirements: Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment. 

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable). 

 

A complete application packet includes:

1. A complete Coast Community College District Online Employment Application.
2. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
3. A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access).  (upload as a separate attachment - PDF recommended).
4. A Current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).

       

  Submit an application online at:   http://www.cccd.edu/employment     Coast Community College District – Human Resources   1370 Adams Avenue, Costa Mesa, CA 92626

 

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

 

*Note:  We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.    

Submission of all required application information and materials is the responsibility of the applicant. 

All application materials become the property of the Coast Community College District and will NOT be copied or returned. To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. If you do not know an answer, please indicate so, but do not leave any space blank.   All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Please note: Possession of the minimum qualifications does not ensure an interview.   

Any documents that you are unable to attach can be emailed to jobs@cccd.edu Emails must clearly indicate the job you are applying to and your full name.

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
• Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate's own expense. 
• During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical. 
• Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
• The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
• The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
• The campus President will make the final recommendation for employment to the Board of Trustees.
• The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.
• The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

 

Employment Information

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

 

The SELECTED CANDIDATE is required to complete the following prior to employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
• Present original documents for proof of eligibility to work in the United States including a Social Security Card; (Note: We are unable to sponsor or take over sponsorship of an employment Visa at this time.) AND
• Participate in a new hire onboarding appointment with an Employment Services Representative.

 

Coast Community College District is an Equal Opportunity Employer   The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.        The Coast Community College District is a multi-college district that includes Coastline College, Golden West College, and Orange Coast College.  The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.    Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.

 

Coast Community College District Title IX (For more information on Title IX click here)

https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

 

This direct link 2024 Annual Security and Fire Safety Report (ASFSR) is the 2024 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2021, 2022, and 2023 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices.  Please contact any of the Campus Safety Offices for any questions regarding the report.

Salary : $72,593 - $97,870