Student Services Specialist (Transfer Center) (IN-HOUSE ONLY)

(ON-CAMPUS - in-person position)

IN-HOUSE ONLY: This position is open to internal (permanent and temporary) Coast Community College District (CCCD) employees to apply. External candidates are not eligible to apply. If you are not a current active employee with CCCD, please do not apply at this time.

 

Orange Coast College (OCC) is seeking equity-minded individuals for a classified employee role as a Student Services Specialist under the Student Services Wing, as part of the Counseling Division Office.
 
About Orange Coast College (OCC)
 Orange Coast College's 164-acre campus is located in Costa Mesa just minutes from Southern California's beautiful beaches. Orange Coast College (OCC) was founded in 1947 with the mission to serve the educational needs of a diverse local and global community. The College empowers students to achieve their goals by providing high-quality, culturally responsive, and innovative programs and services through pathways leading to degrees, transfers, certificates, foundational skills, workforce development, and lifelong learning.  The College promotes student development, learning, and equitable outcomes by fostering a respectful, inclusive, caring, and participatory campus climate of student engagement and academic inquiry.  
 
 OCC engages in a variety of professional development opportunities and partnerships so that we can serve disproportionately impacted groups. Student-centered activities that support OCC's mission include campus-wide student success projects funded by the Office of Student Equity; partnerships with local Hispanic Serving four-year institutions; active programs that work to improve the academic achievement of racially minoritized students, such as PUENTE and UMOJA; Extended Opportunity Programs and Services (EOPS) and Disabled Student Program and Services (DSPS).  Additionally, OCC is an officially designated Hispanic-Serving Institution (HSI) and has an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI).
 
D.E.I.A. - Diversity, Equity, Inclusion, Accessibility, and Anti-Racism
 The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on D.E.I.A. and Anti-Racism (Diversity, Equity, Inclusion, Accessibility) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

• Orange Coast College - Diversity, Equity, Inclusion, and Accessibility Page
• Orange Coast College - Diversity, Equity, Inclusion, & Accessibility Plan (DEIA)

Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative students, employees, and community populations.  We currently enroll 17,102 students, the majority of whom are from racially minoritized populations: 36% of OCC's students are Latinx, 2% are African-American, 25% are Asian, less than 1% Native American, 29% are White, and 5% are multiracial.
 
Orange Coast College Employee-Student Demographic Information Direct Link: Employee / Student Profile Comparison Dashboard 
 

Department Specifics: About OCC's Counseling Department

The Transfer Center at Orange Coast College (OCC) plays a pivotal role in student success by offering comprehensive resources, academic counseling, and articulation support to help students transition smoothly to four-year institutions. These services are vital for advancing the college’s mission of promoting academic achievement and equity in education. As a high-volume, high-visibility, and high-impact resource, the Transfer Center serves the students, the campus, and the local community. With OCC being the top CSU/UC transfer school in Orange County, our success depends on maintaining a well-trained and engaged transfer team. There are three main areas within the department: Transfer Center related functions; Transfer Opportunity Program (TOP); and Articulation.  There are three administrative classified professionals providing support.  

Summary 
Performs a full range of administrative, programmatic, and technical duties in support of student services programs. Coordinates and supports delivery of daily activities and operations involving a broad range of student services activities within a special program area/office. Works closely with administration, faculty, management, external entities, staff, and students.

Distinguishing Career Features 
The Student Services Specialist is the mid-level classification in the Student Services series. This class is distinguished from the Student Services Assistant, which performs entry-level administrative functions and more basic duties in support of the assigned program, division or area; or the Student Services Specialist Senior, which performs a broader range and/or more complex program support and/or specialized functions related to the area of assignment, program, department, or office.

Essential Duties and Responsibilities 
Specific duties may vary among departments, divisions and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:
1. Coordinates projects and activities for a student services program.
2. Provides technical information to students, instructors, counselors, and others in the assigned program.
3. Works with students, counselors, instructors, and other staff to address students’ needs within the assigned program; advocates for student needs.
4. Creates, maintains, and delivers program resource information, presentations, reports, correspondence, and promotional materials.
5. Assists with preparation and planning schedules for workshops, informational sessions, and program orientations for new and/or prospective program participants.
6. Provides information and technical assistance regarding specialized program guidelines and applicable state and federal laws, college and program policies, rules, and regulations.
7. Interprets and conveys specialized program guidelines and applicable state and federal laws, college and program policies, rules and regulations, to students, instructors, counselors, and others.
8. Maintains approved budgets, transaction records, and audit trails, including those for projects and grant-funded activities.
9. Researches and may reconcile expenditures, initiates budget allocation changes and reassignments of funds to and from various accounts, works with accounting staff to ensure compliance with business practices and regulations.
10. Meets with prospective and enrolled students individually and in groups to provide program related guidance and advisement.
11. Prepares, designs, and maintains correspondence, reports, presentations, brochures, and various program materials.
12. Collects, updates, and maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems.
13. Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs.
14. Verifies and reviews forms for completeness, accuracy, and quality control against established policies and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
15. Assists with hiring process for student assistants and other staff, as assigned.
16. Schedules, trains, and provides work direction to student assistants and/or other staff, as assigned.
17. Researches and assists in analyzing and interpreting guidelines and regulations associated to assigned program.
18. Coordinates workflow and the implementation of policies and procedures.
19. Performs technically complex and difficult student advising and processing with minimal supervision.
20. Assists with data collection for the preparation and dissemination of program reports and maintains necessary database records.
21. Develops, creates, maintains, and disseminates program communication materials.
22. Plans, organizes, facilitates, and assesses, co-curricular student activities, excursions, and events.
23. Serves as program liaison on campus, District-wide, and among external entities such as community organizations, local and state institutions, and partner organizations.
24. Performs other related duties as assigned that support the objective of the position.
25. Required to abide by all District policies and procedures including Board Policy 3050 – Code of Professional Ethics.Knowledge and Skills 
1. Requires working knowledge of the principles and practices associated with assigned program within the higher education environment. 
2. Requires basic knowledge of and use of learning, communication tools, and technologies. 
3. Requires proficient knowledge of computer applications including common office productivity software, internet, and software applications and platforms supporting academic and higher education in general. 
4. Requires proficient knowledge of specialized, program-specific computer applications or reporting databases. 
5. Requires general knowledge to support curriculum development processes, to know recording and monitoring of master calendar and school schedules, interpret budget information, and processing of payroll transactions. 
6. Requires sufficient math skills to read, record, and understand statistical data and concepts. 
7. Requires sufficient English language and writing skills sufficient to prepare materials and reports. 
8. Requires well-developed oral communication skills to convey concepts in individual and group settings in college and community-based meetings. 
9. Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers.

Abilities 
1. Requires the ability to perform the essential responsibilities and functions of the position. 
2. Requires the ability to learn and apply knowledge to support curriculum development processes, to know recording and monitoring master calendar and school schedules, interpret budget information, and processing of payroll transactions. 
3. Requires the ability to prepare spreadsheets, graphs and charts. 
4. Requires the skill sets to perform the responsibilities of the position including delivery of student service, advisory, and advocacy services. 
5. Requires the ability to learn, interpret, and apply District, state, and federal requirements and objectives for academic achievement. 
6. Requires the ability to work cooperatively with students, faculty and staff, as well as external service providers, families, community organizations, and other agencies. 7. Requires the ability to exercise independent judgement. 
8. Requires the ability to prepare spreadsheets, graphs, and charts. 
9. Requires the ability to learn about basic budgeting and information systems used by the department/division/college within a reasonable time frame. 
10. Requires the ability to develop and maintain active advocacy relationships with students. 
11. Requires the ability to organize and prioritize work and manage time to meet established program deadlines. 
12. Requires the ability to communicate in a professional manner, orally and in writing, in both formal and informal settings with students, faculty, staff, managers, and others involved with the program. 

Physical Abilities 
1. The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources. 
2. Essential functions will vary by position. 
3. As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience 
The position requires an Associate’s degree in social science, education or related field along and two years in a highly responsible technical/administrative support capacity, involving frequent customer contact, preferably in an educational environment. Or, any combination of education and experience which would provide the required equivalent qualifications for the position.
AND
Demonstrated evidence of responsiveness to and understanding of the racial, ethnic, disability, gender identity, sexual orientation, socioeconomic, academic, and cultural diversity within the community college student population, including students with different ability statuses (e.g., physical and/or learning) as these factors relate to the need for equity-minded practice within the classroom.

Desirable Qualification

• Customer service experience working with students, faculty, staff and the general public in an educational setting
• Experience with marketing and mass communication
• Technology experience with a wide range of platforms

Licenses and Certificates 
May require a valid driver license. May require proof of US citizenship or Permanent Resident Status, if federal database access is required. 

Working Conditions 
Work is performed indoors where minimal safety considerations exist. 

This job specification describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job.

IN-HOUSE ONLY: This position is open to internal (permanent and temporary) Coast Community College District (CCCD) employees to apply. External candidates are not eligible to apply. If you are not a current active employee with CCCD, please do not apply at this time. 

(ON-CAMPUS - In-person position)

Note:  Applicants must be authorized to work for ANY employer in the U.S.   We are unable to sponsor or take over sponsorship of an employment VISA at this time.

This is a recruitment for a permanent, full-time classified staff, 40 hour per week, 12-month per year position.  The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work evening hours and/or weekends, when necessary, to meet the needs of the department.  The effective date of employment will be arranged with the supervisor.  The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee.  (Salary Schedule:  EE-115) 

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

 Pay Philosophy: Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality.  In general, it is the policy of the District to place new employees at the first step of the salary grade.  All movement on the salary schedule will occur July 1 of each year for all classified employees.  

 Application Requirements: Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment.

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable)

A complete application packet includes:

1. A complete Coast Community College District Online Employment Application.
2. Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
3. A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access).  (upload as a separate attachment - PDF recommended).
4. A current Résumé of professional and educational background and experience (upload as a separate attachment - PDF recommended).

       

Submit an application online at: http://www.cccd.edu/employment
Coast Community College District – Human Resources, 1370 Adams Avenue, Costa Mesa, CA 92626

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.
• Applicants wishing to apply for more than one position must submit separate application materials for each desired position.
• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done soat the candidate's own expense. 
• During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical. 
• Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.
• The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.
• The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.
• The campus President will make the final recommendation for employment to the Board of Trustees.
• The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.
• Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.
• The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

Employment Information

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following prior to employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate’s expense (Clearance must be received prior to the first day of employment).
• Present original documents for proof of eligibility to work in the United States including a Social Security Card; AND
• Participate in a new hire onboarding appointment with an Employment Services Representative.

Coast Community College District is an Equal Opportunity Employer
 The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.
  
 The Coast Community College District is a multi-college district that includes Coastline, Community College, Golden West College, and Orange Coast College.  The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services. 

Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population. 

Coast Community College District Title IX: https://www.cccd.edu/employees/hr/title9/Pages/Staff-and-Faculty-Resources.aspx

This direct link is for the 2024 Annual Security and Fire Safety Report (ASFSR) (Download PDF reader). The crime statistics for calendar years 2021, 2022, and 2023 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hardcopy can be provided from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions regarding the report. 

Salary : $62,921 - $84,831