What are the responsibilities and job description for the Front Desk Agent/Supervisor position at Coast Inn at Lake Hood?
Overview:
We are seeking a Front Desk Agent/Supervisor to join our team in providing exceptional guest services at our property. The ideal candidate will have a passion for hospitality and excellent communication skills.
Duties:
- Greet guests warmly and provide outstanding customer service at the front desk
- Check guests in and out efficiently, ensuring all their needs are met
- Handle guest inquiries and resolve any issues promptly and professionally
- Manage reservations and assist with room assignments
- Operate phone systems and direct calls to the appropriate department
- Maintain a neat and organized front desk area
Experience:
- Previous experience in a front desk or guest services role is preferred
- Knowledge of hotel or resort operations is a plus
- Multilingual abilities are advantageous for interacting with diverse guests
- Familiarity with hospitality management software is beneficial
- Strong communication skills and a friendly demeanor are essential
Job Types: Full-time, Part-time
Pay: $16.56 - $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
- Customer Service: 1 year (Required)
Ability to Commute:
- Anchorage, AK 99502 (Required)
Ability to Relocate:
- Anchorage, AK 99502: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18