What are the responsibilities and job description for the Customer Service Representative - Entry Level position at Coast to Coast Connections?
We are a growing firm that specializes in creating impactful, face-to-face campaigns aimed at enhancing brand awareness and fostering community engagement. Partnering with top-tier clients, we craft innovative marketing strategies that deliver real results and meaningful connections.
Position Overview:We are looking for an enthusiastic and customer-focused Customer Service Representative to join our team at an entry-level position. This role offers hands-on experience in customer service, marketing, and event promotions, providing an exciting opportunity to develop your skills and grow within a fast-paced and dynamic industry.
Key Responsibilities:
Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all customers.
Engage with clients and customers to offer brand education, answer questions, and foster stronger relationships.
Assist in coordinating and executing promotional events, ensuring smooth operations and customer satisfaction.
Track and report customer feedback to help improve services and campaigns.
Collaborate with team members to maintain consistent brand messaging and enhance customer experiences across all touchpoints.
Support the administrative needs of the team, including reporting, customer data management, and event follow-up.
Qualifications:
Excellent communication, interpersonal, and problem-solving skills.
A goal-oriented, team-driven mindset with a passion for customer service and marketing.
Ability to adapt quickly in a fast-paced, dynamic environment.
Previous experience in customer service, sales, or event coordination is a plus but not required.
Must be 18 years or older and authorized to work in the U.S.
What We Offer:
Paid training with hands-on experience in customer service, marketing, and event promotions.
Career advancement opportunities based on performance and skill development.
A positive and energetic workplace culture that fosters teamwork and personal growth.
Competitive entry-level compensation with performance-based incentives.
Travel opportunities for select events and networking conferences.
