What are the responsibilities and job description for the Account Service Representative, Houston position at Coast to Coast Motors?
Account Service Representative Responsibilities
Description
Description
- Keeping track of assigned accounts to identify outstanding debts
- Planning course of action to recover outstanding payments
- Locating and contacting debtors to inquire of their payment status
- Job brief
- We are looking for a reliable Debt collector to contact debtors and claim outstanding debts towards their creditors. You will be responsible for recovering the money owed in as little time as possible.
- This position can be stressful, difficult and very rewarding at the same time. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose with persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Responsibilities
- Keep track of assigned accounts to identify outstanding debts
- Provide human understanding and compassion at all times
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints – showing empathy and kindness
- Compliment debtors on past successes to build rapport
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues – building customers for life.
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Alert superiors of debtors willingness and ability to pay – celebrating successes
- Comply with requirements when legal action is unavoidable
Qualifications
Requirements
- Proven experience as debt collector
- Emotional intelligence dealing with a variety of personalities
- Experience in working with targets and tight deadlines
- Knowledge of relevant legal requirements
- Working knowledge of MS Office and databases
- Excellent communication and people skills
- Apt in negotiating and persuading
- Ability to be polite and compassionate while maintaining confidence
- High school diploma is preferred
- Advancement
- This occupation may advance into positions such as a sales, customer service and management with experience and exceptional work.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.
SCOPE OF POSITION:
- This document is intended to set forth the general specifications of this position. Alternate duties may be assigned to the incumbent not specifically mentioned herein.
WORK ENVIRONMENT:
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to ensure individuals with disabilities to perform the essential functions.
