What are the responsibilities and job description for the Customer Care Representative – Home Care Division position at Coastal Care MD, LLC?
About Us:
Coastal Care Partners is a nurse-led home care and healthcare company proudly serving families across Georgia and South Carolina. We are committed to providing high-quality, compassionate care and an exceptional experience for every client we serve. Our team-first culture values communication, accountability, and a shared passion for helping others.
Position Overview:
We are seeking a warm, organized, and detail-oriented Customer Care Representative to join our Home Care division. This person will play a key role in ensuring our clients and their families have a seamless, personalized, and consistently positive experience with Coastal Care Partners. From confirming caregiver schedules to addressing concerns, this person will be the heart of client support and satisfaction.
Key Responsibilities:
-
Serve as a primary point of contact for home care clients and families
-
Ensure caregiver schedules align with client needs and preferences
-
Coordinate with scheduling and recruiting teams to assign the right caregivers to the right clients
-
Proactively check in with clients to ensure satisfaction and quickly address any concerns
-
Manage care transitions and updates, including changes in client condition or care plan
-
Maintain accurate client records and communication notes in the system
-
Support the onboarding of new clients and help create personalized care experiences
- Collaborate closely with caregivers and internal teams to ensure quality and consistency
What We’re Looking For:
-
Excellent interpersonal and communication skills—compassionate, patient, and a great listener
-
Strong organizational skills and attention to detail
-
Experience in customer service, home care, healthcare, or a related field
-
Ability to juggle multiple tasks and stay calm under pressure
-
A team player who thrives in a fast-paced, people-focused environment
- Comfortable with scheduling tools, databases, and phone-based communication
Bonus If You Have:
-
Previous experience working in a home care or senior care setting
-
Knowledge of scheduling systems (e.g., ClearCare/WellSky or similar platforms)
- A background in nursing, care coordination, or case management
Location:
Savannah, GA (in-office)
Schedule:
Full-time | Monday–Friday | Occasional on-call or after-hours support as needed
Compensation:
Competitive salary based on experience
Benefits package, PTO, and opportunities for growth
