Care Coordination Specialist

COASTAL COMMUNITY ACTION PROGRAM

LEWIS COUNTY

JOB DESCRIPTION

PROGRAM: Housing & Community Services TITLE: Care Coordinator

JOB CLASSIFICATION: Care Coordination Specialist SALARY RANGE: $22.08- 26.78/hourly

DEPARTMENT: Housing & Community Services

IMMEDIATE SUPERVISOR: Operations Supervisor – Housing & Community Services

SUMMARY DESCRIPTION: This position provides comprehensive care coordination for individuals experiencing homelessness or housing instability. The Care Coordinator works with participants to develop individualized support plans to achieve housing stability and move toward self-sufficiency. The Care Coordinator interacts with diverse community supports, including behavioral health, substance use treatment, physical health, criminal justice, benefits management and employment.

This is a full-time, hourly position. The position is based in Lewis County WA, but may occasionally require travel to and work in our Grays Harbor and Pacific County offices. The primary office location will be in Centralia, with travel to a Morton location.

FUNCTIONAL RESPONSIBILITIES:
1. Coordinate care that is safe, timely, effective, efficient, equitable, and client-centered.
2. Accept case assignments in a timely manner, review case progress, and determine program exits.
3. Help clients achieve wellness and autonomy.
4. Complete comprehensive assessments including the goals, steps to achieve goals and resources needed to achieve self-sufficiency.
5. Maintain regular communication with tenants, landlords, community partners, funders, and management.
6. Educate and inform applicants of program requirements and responsibilities.
7. Provide skills training in household budgeting.
8. Advocate and refer for services, including financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment and other client-identified needs.

9. Coach participants to improve self-advocacy.
10. Complete all required documentation, including but not limited to progress reports, client eligibility, enrollment, tracking, and contacts with or on behalf of individual participants.

11. Collect data and prepare reports as mandated by program procedure within the agency.
12. Attend scheduled interdisciplinary team meetings and supervisory sessions.
13. Complete all training required for the Care Coordinator position, and actively engage in developing a Professional Development Plan.
14. Positively represent CCAP in the community, including external meetings and forums.
15. Positively contribute to healthy, collaborative department and agency cultures.

MINIMUM QUALIFICATIONS

1. Professional experience working in the homeless response system. Human Services education or lived experience may substitute for work experience.

2. Current WA Driver’s License and auto insurance for frequent travel throughout the county to meet and transport participants. Clear driving record is required.

3. Prior experience working in an office setting.

4. Familiarity with Microsoft Office.

PREFERRED QUALIFICATIONS

1. Prior experience with FCS case management
2. Bilingual- English/ Spanish
3. Certified Peer Counselor training (or desire to obtain upon hire)
4. Proficiency in Microsoft word
5. Motivational interviewing skills
3. Excellent oral communication skills.
4. Organizational and time management skills.
5. Problem-solving skills
6. Other cultural competencies that contribute to the agency’s effectiveness in serving diverse populations.
7. AA/BA/BS degree in related human services field.

8. Lived experience with a history of homelessness or housing instability.

LOCATION/WORKING HOURS: This is a full-time, hourly position. The position is based in Centralia, WA, but will require travel throughout Lewis County and may occasionally require travel to our Grays Harbor and Pacific County offices. Program hours of operation are 8a – 5p M-F, but may occasionally vary.

This position is subject to pre-employment drug testing.

It is the policy of Coastal Community Action Program to assure that no individual be excluded from employment or employment opportunities on the grounds of race, color, age, sex, religion, national origin, marital status, or presence of sensory, mental or physical handicap, or Vietnam era and disabled veterans, or be denied the benefits of any of the agency’s employment opportunities or delegate or contracted project agency.

Job Type: Full-time

Pay: $22.08 - $26.78 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $22 - $27