What are the responsibilities and job description for the Retail Customer Service / Customer Support Representative position at Coastal Connections?
We are seeking a friendly, outgoing, and determined team player to join our team as a Retail Customer Service Representative and help us launch a new retail customer service campaign. We partner with big box retailers to increase brand awareness, promote products, provide customer service, and close sales for our clientele. As the Retail Customer Service Representative, you will be responsible for attending our retail customer service events and promoting our client’s services!
Retail Customer Service Representative Responsibilities :
- Communicate with consumers one-on-one in a retail setting
- Educate homeowners on our Home Improvement client’s available services and provide pricing information
- Build genuine relationships with customers to encourage long-lasting customer retention and potential for referral opportunities
- Complete the enrollment process for qualified individuals
- Recommend services that best suit the customer’s needs
- Participate in daily training sessions and meeting
- Provide end of the day feedback to the management team regarding production, inventory, and the assigned territory
