Retail Store Manager

Job description

Is Action Sports Your Passion? Why not make it your career? Become the newest member of the Coastal Edge Family!

Do you love to help customers? Do you love working in a fast-paced retail environment? Are you able to inspire, motivate and lead an entire store team? Yes, to all…then you are just what we are looking for!

About us:

Since 1990, Coastal Edge has strived to be a premier Surf and Skate retailer on the East Coast. We started our brand by opening our first Surf Shop on Atlantic Avenue in Virginia Beach, VA. Our passion for the Surf and Skate community is what continues to drive our growth and expansion.

Our goal has always been to provide our customers the best level of service and offer the best selection of Surf and Skate products to fit their needs. Our customers and their satisfaction are of the utmost importance to us.

Coastal Edge is truly a team effort – we are all working together to make Coastal Edge a world class brand. We value honesty, integrity, hard work and the ability to learn and grow.

Responsibilities:

• Maximize store sales and achieve store sales goals
• Recruit, hire and motivate a team that inspires customer-centric service standards to provide the very best in-store experience.
• Measure and monitor sales progress and results against key goals
• Lead an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement
• Manages labor and payroll expenses to maximize sales and profitability
• Supports store marketing events and grows relationships in the community to generate brand awareness and drive traffic.

Leadership:

• Provides coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.
• Monitors, evaluates, and executes training programs.
• Organizes and leads store staff meetings.
• Ensures store team receives relevant, timely information, coaching, and feedback that enables their success and growth.
• Recruits, trains and develops a successful sales team
• Recognizes talented staff and develop them for growth within the company
• Plans weekly staffing schedules
• Ensure that employee time is effectively and efficiently used
• Holds staff accountable for meeting sales goals
• Create a fun and positive store environment for customers and store team

Operations:

• Responsible for achieving all financial and operational objectives including expense control, loss prevention, store audits and weekly reports as required.
• Manages all aspects of the store operations
• Meets and exceeds sales goals and standards of performance
• Maintains a safe work environment
• Follow all Loss Prevention practices and protects company assets
• Performs all operational procedures accurately
• Maintains an organized and cleanly store appearance
• Analyzes reports and daily sales
• Evaluates store sales and payroll goals on a daily basis
• Builds customer loyalty through great in-store experiences

Requirements:

• 2 years of related professional management experience
• Associated Degree (AA) or equivalent from two-year college or technical school preferred but not required; or 2 years related retail; or equivalent combination of education and experience.
• 3 years’ experience in a fast pace retail environment
• Proven ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team

Special Physical and/or Mental Requirements:

• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
• Excellent interpersonal and customer service skills
• Desire to succeed in fast-paced retail environment
• Ability to lead a team; delegate and follow up
• Ability to communicate effectively with customers and store team
• Ability to perform mathematical calculations such as, addition, subtraction, multiplication, division and percentage.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends
• Ability to work 40-45 hours per week
• Must be 18 years of age

Work Remotely

• No

Job Type: Full-time

Shift:

• Evening shift
• Morning shift

Experience:

• Retail management: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Shift:

• Evening shift
• Morning shift

Work Location: In person