What are the responsibilities and job description for the Customer Service Representative position at Coastal Employment?
Job Position: Consumer Service Representative
This is a career opportunity for a professional and reliable individual to work in a fast-paced environment at Coastal Employment.
About the Role:
We are seeking a Consumer Service Representative to join our team in Early Branch, SC office. The ideal candidate will possess strong active listening skills, be proficient in Microsoft applications, and have experience working in a Wholesale/Retail environment.
Key Responsibilities:
- Answer and respond to inbound phone calls relating to back orders, estimated time of arrivals, and sales order fulfillment.
- Handle some outbound calls to assist with customer inquiries.
- Navigate resources and solve inquiries relating to consumer needs and inquiries.
- Manage consumer and company personnel inquiries both telephonically and through other forms of communication.
- Research required information using available resources while adhering to written procedure, guidelines, and resource tools.
- Provide consumers with product and service information relating to sales order/warranty replacement fulfillment and on-time sales order/warranty replacement fulfillment processing.
- Identify and escalate priority issues.
- Generate open order line reports and monitor reports daily to ensure 100% on-time fulfillment and manage CEM cases.
- Research estimated times of arrival for stock not reserved and obtain up-to-date delivery dates from Planning & Procurement.
- Operate multiple computer software applications in order to search for resources tailored to meet customers' needs.
