Business Office Manager

Job Title: Front Office Manager - Coastal Eye Group

Location: Georgetown, SC

Position Type: Full-Time

Job Overview: The Front Office Manager will be responsible for ensuring the smooth and efficient operation of the front office, coordinating with the clinical team, and providing excellent customer service to our patients. This role requires strong leadership skills, exceptional organizational abilities, and the capacity to manage a busy office environment. The ideal candidate will be a detail-oriented, people-focused professional with experience in managing medical office operations.

Key Responsibilities:

• Front Office Management:
• Oversee all front office activities, including patient check-in/check-out, scheduling, and appointment confirmations.
• Supervise and train front office staff to ensure high standards of customer service and efficiency.
• Manage patient registration, insurance verification, and payment processing.
• Maintain patient records and ensure compliance with HIPAA and other regulatory requirements.
• Handle patient inquiries, complaints, and feedback with professionalism and care.
• Office Operations:
• Coordinate daily office operations to ensure smooth patient flow and efficient use of resources.
• Collaborate with the clinical team to optimize scheduling and clinic efficiency.
• Monitor and manage office supplies, ensuring that the office is well-stocked and organized.
• Assist in implementing office policies and procedures to enhance operational effectiveness.
• Financial Management:
• Oversee billing, coding, and insurance processing to ensure accuracy and timeliness.
• Monitor office expenses and work with the practice management to develop and adhere to budgets.
• Prepare financial reports and provide insights to support decision-making.
• Staff Management:
• Recruit, train, and evaluate front office staff performance.
• Develop staff schedules to ensure adequate coverage during office hours.
• Foster a positive work environment that encourages teamwork and professional growth.
• Conduct regular staff meetings to address concerns, provide training, and discuss office goals.
• Patient Experience:
• Ensure a welcoming and professional environment for all patients.
• Address patient concerns promptly and work to enhance patient satisfaction.
• Implement initiatives to improve patient retention and referrals.

Qualifications:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in medical office software and electronic health records (EHR) systems.
• Knowledge of billing, coding, and insurance processes.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a supportive and collaborative environment.
• Professional development and career growth opportunities.
• A dynamic work environment in a well-established ophthalmology practice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Ability to Commute:

• Georgetown, SC 29440 (Required)

Work Location: In person