What are the responsibilities and job description for the Patient Service Representative Bilingual position at Coastal Family Health Center, Inc?
The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role.
Knowledge, Skills, and Abilities
- Knowledge of medical office procedures and practices.
- Ability to work and communicate effectively with patients, providers, coworkers and the general public.
- Ability to perform job duties in an effective and timely manner.
- Ability to function with minimal supervision.
- Ability to organize and use time and resources effectively.
- Must be able to utilize Health Information Technology (HIT) Systems.
- Ability to follow oral and written instructions timely and accurately.
- Ability to keep patient and staff information confidential.
- Ability to function as an effective and productive team member.
- Ability to travel to other sites, if needed.
- Ability to work with computerized medical record system.
- Must be able to sit, stand, bend, lift and move intermittently during the work day.
Qualifications/Education Requirements
- To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; have experience in medical office practice or related setting. Candidate must be able to demonstrate a caring, positive attitude toward all people.
- Must be self-directed, motivated and demonstrate the ability to work independently and within a team
Core Competencies
- Competence in both oral and written English.
- Ability to maintain confidential and sensitive information; ability to understand and follow instructions.
- Ability to accurately record and input numbers.
- Ability to work independently.
- Upholds, complies with, and enforces the Core Principles and Code of Conduct.
