What are the responsibilities and job description for the Patient Service Representative - Lucedale position at Coastal Family Health Center?
Summary
The role of the Patient Service Representative (PSR) is to function as a multi-skilled, technical person responsible for customer service, electronic patient registration/data processing, patient scheduling, revenue control and to serve as support personnel to the clinical staff members. The PSR will work within the scope of his/her job description using the demonstrated competencies consistent with the role.
Knowledge, Skills, and Abilities
- Basic computer knowledge as well as medical office standards and practices.
- Ability to work and professionally communicate with patients, providers, coworkers, visitors etc.
- Ability to accurately record and input data in an EHR system and other overlay systems.
- Competent in both oral and written English.
- Skills to organize and use time and resources effectively.
- Ability to multitask and work with interruptions.
- Ability to provide effective customer service/communication skills within the work environment.
- Ability to function independently and within a group.
- Ability to follow oral and written instructions timely and accurately.
- Ability to keep patient and staff information confidential.
- Ability to multitask throughout the day and work under pressure.
- Ability to navigate insurance needs of patients.
- Ability to count/balance/manage money for services rendered and perform cash drawer tending responsibilities.
- Ability to travel to other sites, if needed without notice.
Must be able to sit, stand, bend, lift and move intermittently during the workday.
Qualifications/Education Requirements
To qualify for this position the employee will be a graduate of an accredited high school or in receipt of a GED certificate; medical office experience preferred, but not required. Candidate must be able to demonstrate a caring and positive attitude. Must be self-directed, motivated and demonstrate the ability to work independently and within a team. Bilingual a plus but not required, unless hired in that additional capacity.
Core Competencies
- Provides professional customer service when scheduling or communicating with patients and visitors.
- Maintain confidential and sensitive information.
- Works cooperatively with the clinical staff to coordinate patient schedules and maintain patient flow.
- Maintains an orderly and organized work area.
- Performs required tasks according to written procedures and is consistent with established processes for assigned job role.
- Must document and update data in the electronic record in a timely manner.
- Tracks and documents charges and money received from the patient, when assigned.
- When required, provides accurate and timely information to patients and clinical staff to include messages.
- Returns phone calls in a timely manner providing requested information.
- Arrive on time and follow daily assigned schedule.
- Performs other duties as requested or required.
Upholds, complies with, and enforces the Core Principles and Code of Conduct.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Medical office: 1 year (Preferred)
Work Location: In person
Salary : $14
