What are the responsibilities and job description for the Front Desk Associate position at Coastal Health Specialty Care?
Description
Job Title: Front Office Check-Out Representative
Location: Coastal Health Fernandina Beach
Coastal Health is seeking a highly motivated and career-oriented Front Office Check-Out Representative to join our team. This role plays a key part in providing exceptional service to our patients by assisting with appointment scheduling, payment collection, and maintaining accurate records and accounts.
Key Responsibilities:
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
Job Title: Front Office Check-Out Representative
Location: Coastal Health Fernandina Beach
Coastal Health is seeking a highly motivated and career-oriented Front Office Check-Out Representative to join our team. This role plays a key part in providing exceptional service to our patients by assisting with appointment scheduling, payment collection, and maintaining accurate records and accounts.
Key Responsibilities:
- Appointment Scheduling & Coordination: Ensure efficient scheduling of patient appointments in-person or by phone, optimizing provider time and treatment room utilization.
- Patient Interaction: Greet and assist patients with check-out, ensuring a smooth experience and addressing their concerns. Comfort patients by answering questions and alleviating any anxieties.
- Maintain Records & Accounts: Update and maintain patient accounts, including personal and financial information. Ensure that patient records are filed and easily retrievable.
- Billing & Payments: Record and collect payments, manage patient balances, and oversee credit extended to patients, ensuring accurate financial records are maintained.
- Inventory Management: Monitor and maintain business office inventory, anticipate supply needs, place orders, and verify receipt of supplies.
- Emergency Response: Assist in emergency situations, providing support to patients in distress.
- Confidentiality & Compliance: Ensure the confidentiality of patient information in accordance with privacy regulations. Follow all office policies and procedures to maintain smooth operations.
- Team Collaboration: Contribute to team goals and work closely with other team members to ensure the efficient flow of office tasks.
- Customer Service: Provide exceptional customer service by greeting patients and visitors, either in person or on the phone, and directing inquiries appropriately.
- Competitive wages
- Health, dental, and vision insurance
- Life insurance
- Short- & long-term disability
- 401(k) plan
- Up to 3 weeks of paid time off
- 6 paid holidays
- A supportive work environment that encourages personal and career growth with opportunities for advancement.
- High School Diploma or equivalent
- Minimum of 1 year of experience in the medical field
- Strong multitasking, time management, and organizational skills
- Excellent telephone and customer service skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Proficiency in scheduling and word processing
- Professional demeanor and quality-focused work ethic
- Team-oriented attitude
Qualifications
Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.
