Front Desk Associate

Description

Job Title: Front Office Check-Out Representative

Location: Coastal Health St' Marys

Coastal Health is seeking a motivated, career-focused Front Office Check-Out Representative to join our team. In this role, you will be the first point of contact for patients, helping to ensure a smooth check-out process. Responsibilities include greeting patients, scheduling appointments, collecting payments, and maintaining accurate records and accounts.

Benefits Include:

• Competitive wages
• Health, dental, and vision insurance
• Life insurance
• Short- and long-term disability
• 401(k)
• Up to 3 weeks of paid time off
• 7 paid holidays
• Opportunities for career advancement and personal growth
  
  

Key Responsibilities:

• Enhance patient satisfaction by efficiently scheduling appointments, both in person and by phone, optimizing provider time, and ensuring room utilization.
• Keep appointments on schedule by notifying providers of patient arrivals and managing any service delays.
• Put patients at ease by addressing their concerns, answering questions, and maintaining a welcoming reception area.
• Ensure accurate and up-to-date patient records are filed and easily accessible.
• Manage patient accounts by collecting and updating personal and financial information.
• Support revenue generation by recording patient balances and processing payments while ensuring accurate billing and collections.
• Oversee office inventory by tracking stock levels, ordering supplies, and ensuring timely receipt of materials.
• Assist patients in emergencies, providing support as needed.
• Safeguard patient privacy by maintaining confidentiality of all personal and financial information.
• Uphold office operations by following established policies and procedures, and suggesting improvements where necessary.
• Contribute to team success by accomplishing related tasks and supporting team members.
• Welcome and assist patients and visitors, answering or referring inquiries in person or on the phone.
  
  

Qualifications:

• High School Diploma required
• Minimum of 1 year of experience in the medical field
• Strong multitasking skills and the ability to work in a fast-paced environment
• Excellent telephone etiquette and customer service skills
• Time management, organization, and attention to detail
• Proficiency in scheduling, word processing, and maintaining professionalism
• Strong team player with a focus on quality and patient satisfaction
  
  

Join us at Coastal Health and become a vital part of a dynamic team that strives to provide excellent care in a supportive and growth-oriented environment.

Qualifications

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.