What are the responsibilities and job description for the Front Desk Associate position at Coastal Health Specialty Care?
Description
Coastal Health is currently seeking a motivated, career-oriented Front Office Check-Out Representative. This role involves serving patients by greeting and assisting them, scheduling appointments, collecting payments, and maintaining records and accounts.
Benefits
This position offers a variety of benefits, including but not limited to:
Qualifications:
Coastal Health is currently seeking a motivated, career-oriented Front Office Check-Out Representative. This role involves serving patients by greeting and assisting them, scheduling appointments, collecting payments, and maintaining records and accounts.
Benefits
This position offers a variety of benefits, including but not limited to:
- Competitive wages
- Health, life, vision, and dental insurance
- Short- and long-term disability
- 401k plan
- Up to 3 weeks of paid time off
- 6 paid holidays
- A supportive environment that encourages career and personal growth with opportunities for advancement within the company.
- Scheduling: Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Appointment Management: Ensure patients' appointments stay on track by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of service delays.
- Patient Comfort: Ease patient anxiety by answering questions and maintaining the reception area.
- Record Management: Ensure the availability of treatment information by filing and retrieving patient records.
- Patient Accounts: Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Revenue Collection: Record and update financial information, collect patient balances, control credit extended, and manage filings and collections.
- Inventory Management: Monitor and manage business office inventory, anticipate supply needs, place and expedite orders, and verify the receipt of supplies.
- Emergency Response: Assist patients in distress by responding to emergencies.
- Confidentiality: Protect patient rights by maintaining the confidentiality of personal and financial information.
- Operational Procedures: Maintain smooth operations by following policies and procedures and reporting necessary changes.
- Team Contribution: Contribute to team efforts by achieving related results as needed.
- Greeting Patients: Welcome patients and visitors by greeting them in person or over the phone and referring inquiries.
- Education: High School Diploma.
- Experience: A minimum of 1 year of experience in the medical field.
- Skills:
- Multi-tasking
- Flexibility
- Telephone skills
- Excellent customer service
- Time management
- Strong organization and attention to detail
- Scheduling and word processing skills
- Professionalism
- Quality focus
- A team-driven attitude
- Ability to thrive in a fast-paced environment
Qualifications:
- Education: High School Diploma.
- Experience: A minimum of 1 year of experience in the medical field.
- Skills:
- Multi-tasking
- Flexibility
- Telephone skills
- Excellent customer service
- Time management
- Strong organization and attention to detail
- Scheduling and word processing skills
- Professionalism
- Quality focus
- A team-driven attitude
- Ability to thrive in a fast-paced environment
