What are the responsibilities and job description for the Front Desk Associate position at Coastal Health?
Job Details
Description
Job Posting: Front Office Check-Out Representative
Location: Coastal Health
Position: Full-Time, Front Office Check-Out Representative
Coastal Health is seeking a motivated, career-oriented Front Office Check-Out Representative to join our team! As a Front Office Check-Out Representative, you will be responsible for serving patients by greeting and assisting them, scheduling appointments, collecting payments, and maintaining patient records. This role plays a key part in ensuring smooth office operations and delivering excellent patient care.
Responsibilities:
- Greet and assist patients with scheduling appointments, collecting payments, and managing their accounts.
- Keep patient appointments on schedule by notifying providers of patient arrivals and tracking any service delays.
- Comfort patients by addressing their concerns and providing support during visits.
- File and retrieve patient records as needed to ensure availability of treatment information.
- Maintain and update patient accounts, including recording and collecting payments, managing balances, and ensuring accurate financial data.
- Manage office inventory and supplies, ensuring timely ordering and receipt of necessary items.
- Respond to patient emergencies, providing necessary assistance and comfort.
- Protect patient confidentiality by maintaining privacy of personal and financial information.
- Follow all office policies and procedures to ensure smooth operations.
- Contribute to team goals and support colleagues as needed.
- Provide excellent customer service, greeting patients and visitors in person or over the phone and answering or referring inquiries as appropriate.
Benefits:
- Competitive wages
- Health, vision, and dental insurance
- Life insurance
- Short- and long-term disability insurance
- 401k retirement plan
- Up to 3 weeks paid time off
- 7 paid holidays
- Opportunities for career growth and advancement within the company
Requirements:
- High School Diploma or equivalent
- Minimum 1 year of experience in a medical office or healthcare setting
- Strong multi-tasking and organizational skills
- Excellent telephone etiquette and customer service abilities
- Time management and attention to detail
- Proficiency in word processing and scheduling software
- Team-oriented, professional, and adaptable to a fast-paced work environment
If you are ready to contribute to a supportive and dynamic team while advancing your career in healthcare, apply today!
Coastal Health is an equal opportunity employer committed to diversity and inclusion in the workplace.
Qualifications
- High School Diploma or equivalent
- Minimum 1 year of experience in a medical office or healthcare setting
- Strong multi-tasking and organizational skills
- Excellent telephone etiquette and customer service abilities
- Time management and attention to detail
- Proficiency in word processing and scheduling software
- Team-oriented, professional, and adaptable to a fast-paced work environment
