Front Desk Associate

Description

Job Opportunity: Front Office Check-Out Representative

Coastal Health is seeking a motivated, career-focused Front Office Check-Out Representative to join our team. This role is vital in ensuring a smooth and positive experience for our patients, including greeting and assisting them, scheduling appointments, processing payments, and maintaining accurate records and accounts.

Benefits include:

• Competitive wages

• Health, life, vision, and dental insurance

• Short- & long-term disability coverage

• 401(k) plan

• Up to 3 weeks paid time off

• 7 paid holidays

• A supportive environment that fosters both professional and personal growth with opportunities for advancement within the company

Key Responsibilities:

• Maximize patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone.

• Ensure smooth scheduling by notifying providers of patient arrivals, reviewing service delivery compared to schedule, and addressing delays.

• Alleviate patient anxieties by answering questions and providing comfort during their visit.

• Maintain patient records by filing and retrieving necessary information.

• Keep patient accounts up-to-date by collecting and recording personal and financial details.

• Ensure revenue is obtained by processing payments, updating financial records, and managing patient balances.

• Oversee office inventory by checking stock levels, anticipating supply needs, and placing orders as necessary.

• Respond to patient emergencies and offer assistance when needed.

• Uphold patient confidentiality by safeguarding personal and financial information.

• Follow company policies and procedures to maintain smooth operations and report areas for improvement.

• Contribute to team success by completing related tasks and supporting colleagues as needed.

• Greet patients and visitors in a friendly and professional manner, whether in person or over the phone, and direct inquiries accordingly.

Qualifications:

• High School Diploma

• Minimum of 1 year of experience in a medical setting

• Strong multitasking abilities and flexibility

• Excellent telephone etiquette and customer service skills

• Effective time management and organizational skills

• Keen attention to detail and accuracy

• Experience with scheduling and word processing

• Professional demeanor and commitment to quality

• Team-oriented attitude with the ability to thrive in a fast-paced environment

If you are passionate about providing exceptional service and contributing to a supportive and dynamic team, we encourage you to apply for this exciting opportunity.

Qualifications

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.