Intake Coordinator

Coastal Home Health & Hospice -

POSITION Summary

Responsible for collaborating with the Intake Coordinator, RN Case Managers, and therapy staff to provide direct and indirect care activities corresponding with each patient   This role is responsible for supportive, administrative, and clinical functions associated with the intake process and remote patient telemonitoring program. Establish and maintain positive relationships with customers and referral sources, responding to both staff and customer requests and concerns. This role requires exceptional organizational skills, strong computer skills and attention to detail.

Essential Duties and Responsibilities

1.      Receives referrals via phone, fax or in person from a variety of resources; determines appropriateness and eligibility for services.

2.     Ensures that initial physician orders and medical records are obtained in an accurate and timely manner and support services being requested.

3.     Ensures Home Health and Hospice Face to Face requirements are met.

4.     Coordinates scheduling of the start of care and other visits as necessary.

5.     Compiles admission information and enters into Electronic Medical Record (EMR). Communicates with the Clinical Directors and other staff regarding referral status.

6.     Ensures admissions and therapy referrals are scheduled and coordinated.

7.     Demonstrates continued professional growth and development through participation in education programs and review of current health care changes

8.     Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.

9.     Ensures compliance with all state, federal, and ACHC referral / intake regulatory requirements.

10.   Directs the implementation of work methods and procedures to ensure patients are admitted in accordance with policy.

11.     Establishes and maintains positive working relationships with current and potential referral sources.

12.   Ensures seamless transition of patients to home health & hospice by providing direct oversight of patient education and preparation for home health & hospice, and coordination of care with multiple service providers.

13.   Builds and monitors community and customer perceptions of Coastal Home Health & Hospice as a high quality provider of services.

14.   Gathers, collates, and reports referral statistics including key customer referral trends.

15.   Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet customer needs.

16.   Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Coastal Home Health & Hospice.

17.    Works with Director of Home Health, RN case managers and on-call nurses to assure implementation of telemonitoring on designated patient population.

18.   Monitors daily results and communicates with the Director of Home Health, patients, RN care manager / on-call nurse when results are outside the pre-established parameters. When requested results need to be faxed to PCP.

19.   Contact clients to perform annual telephonic reviews under supervision of RN case manager and Director of Home Health

20.  Ensure all client records are current in EMR and electronic storage systems

21.   Contact telemonitoring patients with missed readings to promote daily adherence

22.  Contact telemonitoring patients without-of-parameter readings

23.  Special projects as delegated by leadership team

24.  Troubleshoots with patient / family / care manager / on-call nurse when required

25.  Participates in the outcome evaluation process of the Telemonitoring service

26.  Coordinates delegated aspects of the Telemonitoring program

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualification REQUIREMENTS

To perform this job successfully the individual must be able to perform each assigned essential duty satisfactorily.  The requirements listed below are representative of the education, knowledge, skill and / or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must maintain a valid driver’s license and vehicle insurance.

• At least one ( 1) year experience in health care management, preferably in home care / hospice operations.
• Through knowledge of medical terminology.
• Through knowledge if the scope of hope health and hospice services, principles, practices and procedures.
• Ability to deal tactfully with customers and the community.
• Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities and takes on projects willingly.
• Experience with computer and software programs, i.e. Microsoft Suite and data entry skills.

EDUCATION AND / OR EXPERIENCE :

One to three years of Intake Coordination or satisfactory equivalent combination of experience and training which demonstrates the ability to perform the above described duties. Degree in business preferred.

Possession of valid driver license, satisfactory driving record, and proof of automobile insurance.

PHYSICAL DEMANDS / REQUIREMENTS :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to :

Position requires professional and personal skills to cope with stress consequent to work that involves a high degree of mental, emotional and physical demands.

Regularly required to use hands to reach, write, utilize telephone and computer, at times for extensive periods; sitting and standing frequently required. Occasionally required to walk, stoop, kneel, crouch or climb stairs. Ability to work flexible hours.

Ability to drive in a variety of adverse weather conditions, occasionally for lengthy distances or at night.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have a functioning vehicle, valid driver’s license and maintain current vehicle insurance.

WORK CONDITIONS / ENVIRONMENT :

The noise level in the work environment is usually moderate.

Tasks may involve exposure to blood and body fluids.

Primary work location will be out of the Brookings or Crescent City office with travel required to other professional and medical locations as needed.

Working hours are generally 8 : 00 a.m. to 5 : 00 p.m. Monday through Friday.

Employee may occasionally be required to work weekends, holidays or other hours.