What are the responsibilities and job description for the Patient Care Coordinator position at Coastal Home Health & Hospice?
POSITION SUMMARY:
The Patient Care Coordinator greets, welcomes, and directs visitors appropriately, in person or on the phone. Provides a high level of customer service and maintains positive relationships with patients, patients’ families, providers and staff. Assists the intake team by collaborating with the necessary team members to provide care activities corresponding with each patient. This role is responsible for supportive and administrative functions associated with the intake process. This role requires exceptional customer service skills, organizational skills, strong computer skills and attention to detail.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
6. Copier maintenance & call copy repair service as needed.
7. Assists the Intake team by:
a. Following up on record requests to providers to ensure physician orders and medical records are obtained in an accurate and timely manner
b. Coordinating starts-of-care with patients and patients’ families
c. Maintains positive working relationships with current and potential referral sources
d. Gathers and reports referral statistics including key customer referral trends
e. Maintains the electronic medical records for newly referred patients
f. Verifies patient insurance benefit information
8. Acts as back-up to the Medical Records Coordinator
9. Performs other duties as assigned
QUALIFICATION REQUIREMENTS:
- Customer Service/business office and telephone etiquette
- General office principles and practices
- Organizational skills and time management
- At least one ( 1) year experience in health care management, preferably in home care/hospice operations.
- Knowledge of medical terminology.
- Knowledge of the scope of home health and hospice services, principles, practices and procedures.
- Ability to deal tactfully with customers and the community.
- Demonstrates good communication, negotiation, and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities and takes on projects willingly.
- Experience with computer and software programs, i.e. Microsoft Suite and data entry skills.
EDUCATION AND/OR EXPERIENCE:
- One to three years of experience demonstrating the ability to perform the duties described above.
- Licensed Practical Nurse with current licensure to practice in the state of California preferred, but not required.
- Valid driver’s license, satisfactory driving record, and automobile insurance required.
PHYSICAL DEMANDS/REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: use hands and arms to operate standard office equipment; talk or hear; possess adequate vision to include close, distance, and ability to adjust focus; adjust position from sitting and standing; is required to walk, stoop, kneel, crouch and climb stairs. The employee may occasionally lift and/or move up to 25 pounds. Employee may occasionally be required to travel to different agency offices or other locations. The employee may occasionally drive for long periods of time.
WORK CONDITIONS/ENVIRONMENT:
- The noise level in the work environment is usually moderate
- Primary work location will be in the Crescent City, California office or other branch offices as needed
- Working hours are generally 8:30 a.m. to 5:00 p.m. Monday through Friday
- Employee may occasionally be required to work weekends, holidays or other hours