What are the responsibilities and job description for the Holiday Inn Express Nags Head - Housekeeping Manager (Full Time) position at COASTAL Hospitality Associates, LLC.?
Holiday Inn Express Nags Head - Housekeeping Manager (Full Time)
One of the most important decisions you will ever make is where to bring your special talent. The Coastal Hospitality leader possesses a natural talent for service and is invigorated about the art and profession of being in service to others. If this speaks to you, Coastal Hospitality may be the perfect place to grow your career.
We are currently seeking an experienced hospitality Housekeeping Manager to round out our outstanding team of professionals at our beautiful Holiday Inn Express hotel in Nags Head, NC. This position will report to the Assistant General Manager and the General Manager.
What You Will Bring To This Role:
As the Housekeeping Manager, you will be responsible for ensuring the operation of the Housekeeping Department is an attentive, friendly, efficient and courteous discipline. The Housekeeping Manager will provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Some of Your Responsibilities Would Be:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Coastal Hospitality policy, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Coastal Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Respond to all guests requests, issues, complaints presented through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Motivate, coach and counsel all Housekeeping personnel according to Brand and Coastal Hospitality Standards.
- Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
- Assist in maintaining and controlling all housekeeping equipment.
- Assist in ensuring compliance with all MSDS, HazComm, etc.
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Assist with conducting Housekeeping interviews as required and follow hiring procedures according to Coastal Hospitality procedures.
- Ensure training and/or re-training of Housekeeping personnel is timely, thorough and complete.
- Inspect rooms daily and ensure that some rooms are inspected with supervisors on a daily basis.
- Assist with inspecting all VIP rooms prior to arrival.
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to standards.
- Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
- Ensure guest privacy and security through correctly following Brand/Coastal procedures.
- Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
- Conduct pre-shift meetings for room attendants and housemen.
- Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
- Balance and clear room status nightly; compare the p.m. housekeeping report with the room status report and resolve any discrepancies.
- Assist in reviewing Housekeeping staff's worked hours for payroll compilation.
- Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain procedures regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Monitor out-of-order, out-of-service, discrepant and show rooms.
- Must maintain constant communication with Front Office.
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
- Attend weekly staff meeting
- Maintain and monitor "Lost and Found" procedures and policies according to best practices
- Maintain key control system for house keys.
- Focus the Housekeeping Department on their role in contributing to the Guest Service Scores
Minimum Qualifications:
- At least 1 year of progressive experience in a hotel or a related industry required.
- Knowledge of Microsoft Office computer programs
- Must be available to work a varied schedule to include days, evening, weekends and holidays.
Preferred Qualifications:
- Previous supervisory responsibility.
- Knowledge of working in a highly seasonal environment.
Physical requirements include walking/standing for 8 hours or more; lifting/carrying items weighing in excess of 25lbs; pushing/pulling carts and equipment weighing in excess of 100lbs.
How You'll Be Rewarded:
A chance to learn something new every day in a fun, friendly work environment!
Competitive Salary and Benefits Package
Health Benefits; Medical, Dental and Vision
Paid Time Off and PTO Sell Back Plan
Employee Assistance Program
Company Paid Short Term Disability, Life Insurance and Accidental Death
Affordable and Optional Long-Term Disability and Supplemental Life Insurance
Company Matched 401K
Health Care Flexible Spending Account
Dependent Care Flexible Spending Account
Health Savings Account
Legal Resources
Associate Travel Discounts per Brand Guidelines
Associate Referral Incentive Program
EOE AA/Veteran/Disabled
