What are the responsibilities and job description for the Phone Operator position at Coastal Neurological Institute?
Job Summary
We are seeking a dedicated and professional Medical Phone Operator to join our team at CNI! The ideal candidate will be responsible for managing incoming calls, providing exceptional customer service, and ensuring efficient communication within the organization. This role requires strong communication skills, proficiency in phone systems, and the ability to perform data entry tasks accurately. Multilingual candidates are encouraged to apply as they can enhance our service offerings.
Duties
- Manage a high volume of incoming calls with professionalism and courtesy.
- Utilize phone systems effectively to direct calls and provide information.
- Perform data entry tasks accurately to maintain up-to-date records.
- Provide administrative support as needed, including clerical duties.
- Maintain excellent phone etiquette while interacting with clients and colleagues.
- Assist in dispatching calls or messages to appropriate departments or personnel.
- Communicate clearly and effectively with both English-speaking and bilingual clients.
- Collaborate with team members to ensure smooth operations and customer satisfaction.
Qualifications
- Proven experience in a similar role is preferred but not mandatory.
- Strong communication skills, both verbal and written.
- Proficiency in using phone systems and basic computer applications.
- Experience in data entry and administrative tasks is highly desirable.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele.
- Excellent organizational skills with attention to detail.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A positive attitude and willingness to learn new skills.
Join our team as a Medical Phone Operator where your contributions will make a difference in delivering outstanding service!
Job Type: Full-time
Pay: $14.00 - $15.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Physical Setting:
- Clinic
- Medical office
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to Commute:
- AL 36606, USA (Preferred)
Ability to Relocate:
- AL 36606, USA: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $16
