Assistant Manager

Assistant Manager – Black Bear Diner

Overall Responsibility

Monitor and direct crew members as needed to ensure that products, service, housekeeping, and facility maintenance meet company standards and specifications. Train and supervise staff. Process daily reports and complete other administrative procedures. 

Essential Job Functions Include

·      Ensure that guest service complies with Black Bear Diner standards. Monitor service during the shift. Resolve any guest complaints to ensure a positive outcome. 

·      Ensure food is prepped, cooked and plated according to company standards.

·      Ensure facility is maintained per company standards, both interior and exterior.

·      Lead crew members each shift. Assign staff to appropriate stations before the start of the shift. Monitor breaks to ensure compliance with regulations and continuity of service. Direct employees as needed to ensure food, service and housekeeping standards are maintained. 

·      Process reports accurately and on time. 

·      Maintain cash controls and enforce over/short policies.

·      During opening or closing shifts complete all steps per company guidelines and schedules. 

Requirements:

·      Knowledge/Skills – high school degree or equivalent. Ability to read/write/speak English. Verbal and language skills to understand and communicate with guests and crew members.

·      Experience – Worked minimum of 2 years in table service concept. Supervised employees. 

·      Able to work flexible schedule to cover days, nights and weekends as needed. High energy to stand and work for extended periods.

·      Able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 30 pounds.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job.

Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. 

I affirm that I possess the requisite skills noted above and agree to perform the job duties of this position. Any failure on my part to perform these duties as described above may result in disciplinary action and/or job termination, determined solely by Management.