Customer Service Specialist

NOTE: This will be an in-person position at our Moorestown, NJ office location.

Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world class experience for our customers.

We are looking for a full-time Customer Service Specialist to support long-term relationships with our customers by providing prompt, competent, and professional assistance for all things Coastal Source. This role will be responsible for interfacing with customers before and after each order they place. This role will develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled in a manner that enhances the customers’ interactions with our brand.

About You

You are a dynamic and accomplished individual who possesses excellent verbal and written communication skills. You are someone who can effectively convey ideas and connect well with others. With a natural ability to build strong relationships with customers, you are highly regarded for your exceptional customer service skills. Even in the face of challenging situations, you maintain a high level of professionalism, always keeping a calm and collected demeanor. Your strong attention to detail ensures that every task is completed with precision and accuracy. But it's not just about getting things done as you take great pride in your work ethic, reliability, and ability to seamlessly juggle multiple tasks at once. Above all else, you value being part of a tight-knit team in a fast-paced work environment and thrive in an open-office setting where collaboration is key.

Key Qualifications

• 5 years of experience in a progressive customer service role
• High school diploma or equivalent required
• Associate degree, or college/university degree in Business Administration or relevant field of study a plus
• Strong verbal and written communication skills
• Excellent customer relationship skills
• Ability to maintain professionalism under pressure
• Solid work ethic and dependable
• Strong attention to detail
• Able to independently multitask and prioritize tasks
• Organized with an ability to track company and customer activities and status on an ongoing basis
• Excitement to develop new ideas for improving Coastal Source and its processes
• Able to apply project management skills in executing daily tasks and projects
• Willing to contribute to a family-like team in a fast-paced, open-office environment
• Adept at acquiring skills with an eagerness to learn and take on new challenges
• Advanced MS Office skills (including Excel, Word and PowerPoint)
• Adept at learning multiple computer software applications
• Familiarity with current product lines and customer base/industry a plus
• Familiarity with SAP Business One, Zoho CRM, and/or Smartsheet software applications a plus

What You’ll Do

• Provide courteous customer service to dealers, sales reps, and business partners
• Answer customer inquiries by phone and/or email to address their requests for company/product information, availability and shipping schedules, order status and modifications, and more as they arise
• Edit orders received for pricing and any applicable discounts, informing customer of prices, discounts, charges, shipping date, anticipated delays, and any additional information needed
• Prepare and issue customer invoices, including any discounts or price adjustments, and email/mail to clients
• Communicate with customers to address any past due invoices
• Process client credit card payments and refunds, following up on credit card disputes with credit card provider
• Research and resolve account discrepancies, issues, or queries
• Receive and check customer complaints, consulting with production, shipping, warehouse, or carrier personnel to expedite or trace missing or delayed shipment
• Maintain customer information and other metrics in CRM database
• Follow up on important orders to ensure delivery by specified dates
• Prepare shipping documents such as export papers and commercial invoices
• Compile statistics and various reports as needed for management

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Type: Full-time

Pay: $21.50 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Moorestown, NJ (Required)

Work Location: In person

Salary : $22 - $24