What are the responsibilities and job description for the Drive-Thru Teller position at COASTAL STATES BANK?
Job Details
Description
Position Summary:
At Coastal States Bank (CSB), we are Local. And Proud Of It.® We are committed to the relationships we build, have a proven track record of success and share a passion for serving our clients and communities.
We are looking for a full-time Drive-Thru Teller (aka Banking Specialist) who contributes positively to their workplace. This position works Mondays through Fridays in a professional branch setting at our Branch in Bluffton, SC. Hourly rate is commensurate with experience.
Required experience includes cash handling and customer service. The Banking Specialist performs teller duties. They provide exemplary customer service to both existing and potential customers in a timely and efficient manner at the Drive-Thru area of the bank.
This is not a remote or hybrid position. Out of town applications will not be considered.
Benefits Include:
401(k) Contribution
401(k) Company Match
AD&D insurance
Bankers School Career Planning
Dental Insurance
Disability Insurance
Employee Assistance Program
Flexible Spending Account
Medical Insurance
Health Savings Account
Life Insurance (Dependents & Spouse)
Paid Family Medical Leave
Paid Federal Holidays
Paid Time Off
Referral program
Vision Insurance
Essential Functions:
- Provides superior service to bank customers by performing banking transactions, handling both current and potential customer inquiries and expanding bank relationships. Directs customers with loan inquiries to appropriate personnel.
- Maintains and balances cash drawer, received deposits, posts payments, and pay out customer funds.
- Projects a professional image of the bank.
- Expand bank relationships by making appropriate referrals, such as mortgage and commercial lending.
- Perform account research and problem solving.
- Maintain customer satisfaction and confidence by representing the bank in a positive manner, maintaining confidentiality, answering various questions and conducting business in a professional manner.
- Answer all calls within 3 rings and return phone calls or follow-up within 24-hours.
- Maintain regular attendance and punctuality.
- Comply with bank procedures and follow regulatory, operational and security guidelines.
- Complete all mandatory training sessions as required by management.
- Demonstrate a full understanding of security and dual control policy and procedures.
- Contribute to the bank team effort by working on special projects and reports, performing other job-related duties, at the discretion of the Team Leader.
Qualifications
Critical Success Factors:
• Team Player
• Good interpersonal skills
• Positive Attitude
• Provides Exceptional Customer Service
• High Attention to Detail and Professional Presence
• Organizational Skills
• Strong Ethics
• Excellent Written and Oral Communication Skills
Preferred Education/Experience/Software:
Must be a high school graduate or equivalent with good knowledge of basic math. Additional banking or general business courses is preferred. One-year cash handling and customer service background are required. Teller experience preferred. Knowledgeable in a wide range of Microsoft Office software applications.
Training:
Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.
BSA Compliance:
Complies as required with relevant Bank policies and procedures related to BSA, including capture of required CTR data, capture of data for Monetary Instrument Log, and review of parties against the OFAC list. Promptly informs manager and/or compliance staff of potential suspicious activities.
Additional Requirements:
The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies. Ability to perform basic math calculations is essential. Manual dexterity and proficiency with both computer and calculator are required. Must have excellent customer relation skills.
Work Environment/Physical Demands:
Professional office environment. While performing the duties of this position, the team member is regularly required to operate standard office equipment. The team member is frequently required to communicate and perceive. The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to 10 pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.
