Property Manager

Job Summary:

Do you thrive in a fast-paced environment? Are you looking for a fun, challenging and full-filling position. Are you a self-starter who likes to work on your own schedule? If so, this is the job for you!

Coastal Stay Property Management is seeking a full-time Property Manager for their local family-owned business. Coastal Stay Property Management is a Short-Term Vacation Rental Management company located in Traverse City, Michigan.

As a Property Manager, you will be primarily responsible for customer service and communication with our Guests, Clients, Vendors and other team members. You will also assist with daily operations, management, stocking, quality checking and minor cleaning/maintenance when necessary for our short-term vacation rental portfolio.

You will also assist the company Director in administrative tasks such as but not limited to research, spreadsheet/form creation and/or reconciliation.

The perfect candidate will have excellent customer service, communication, organization, and technical skills, and will be able to envision themselves as creative minds contributing to our businesses.

Duties/ Responsibilities:

· Effective written and verbal communication with customers, guests, owners, and team members

· Check and answer email communications throughout the day

· Respond to guest communications in a timely manner via property channels

· Creating and charging payments on guest reservations when necessary

· Issuing refunds on guest reservations when necessary

· Following up with guest communications to ensure guest satisfaction

· Following up with projects and payments to ensure accurate and timely completion

· Stocking short-term rentals with consumable items and cleaning products

· Purchase back-stock supplies and replacements for lost/damaged items for short-term rentals

· Assist in maintaining inventory for short-term rental back-stock and replacement linens/towels

· Assist in organizing and maintaining stock supply storage rooms

· Quality check properties prior to guest arrivals

· Conduct minor spot cleaning when necessary if items were missed by cleaning company

· Conduct minor maintenance repairs, when necessary, prior to guest arrivals

· Conduct full inspection of each short-term rental property no less than once per month

· Assist in coordinating décor for new units brought online or units in need of a remodel

· Assist in maintaining and adjusting property listing descriptions

· Running errands locally for office or arrivals

· Maintain organized and accurate records

· Submit receipts for expenses in a timely manner

· Report and record any maintenance items and coordinate repairs with vendors

· Quality check vendor repairs/replacements to ensure functionality and accuracy

· Ability to be on-call when necessary, during emergencies

· Assist in creating marketing materials/accounts and maintaining social media

· Performs other related tasks and duties as assigned

Required Skills/Abilities:

· Excellent organizational skills

· Excellent verbal and written communication skills

· Proficient with Microsoft Office Suite or similar software

· Experience with short-term rentals (preferred, not required)

· Experience with Airbnb, VRBO, Booking.com and other listing platforms (preferred, not required)

· Prior experience in property management or office administration preferred

· Ability to adapt to changes and make quick and efficient decisions

· Creativity and enthusiasm for marketing strategies, interior design and staging and social media content creation

Education and Experience:

· High school diploma or equivalent required

· At least three (3) years of customer service or equivalent

Physical Requirements:

· Prolonged periods of standing, walking, and/or sitting at a desk and working on a computer

· Ability to lift 25lbs

· Ability to climb stairs

Other Requirements:

· Valid Driver’s License

· Valid Vehicle Insurance

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Property Management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Traverse City, MI 49686: Relocate before starting work (Required)

Work Location: Hybrid remote in Traverse City, MI 49686

Salary : $16 - $18