What are the responsibilities and job description for the IT Business Systems Analyst I position at COASTAL1 CREDIT UNION?
Coastal1 Credit Union is seeking an IT Applications Support I in our IT Department! This role will provide support and maintenance for all in-house Coastal1 business applications and databases, assist with vendor support for hosted applications and act as a liaison between business lines and IT to determine and develop business required outcomes using technology and process.
This role requires ON SITE availability in Pawtucket, Rhode Island.
Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, MA.
We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve.
Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!
Duties and Responsibilities
- Maintains business line relationships for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
- Understand and execute new business processes or applications based on business requirements.
- Review and work tickets for application issues. Escalate issues as needed and monitor ticket status to ensure issues are resolved within SLAs.
- Identify, troubleshoot and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders during maintenance tasks.
- Closely work with the Project management team and Business lines in the development of existing or new systems that support a business solution.
- Assist in translating and executing the business needs into IT requirements and solutions.
- Perform application and database installs, upgrades, and patching.
- Support in conducting and coordinating User Acceptance Testing to ensure the solutions meet business requirements and are user-friendly.
- Monitor application performance and logs. Proactively resolve application related issues.
- Participate in application recovery process.
- Create scripts for processing and maintenance of applications.
- Application administration such as parameter changes and user administration.
- Resolve complex branch hardware and software issues with ATM and check imaging.
- Support core system interfaces to 3rd party applications.
- Research and resolve account processing issues such as interest posting issues at the account level and product level issues.
- Support daily/night/month-end batch. Process files to external vendors and internal staff.
- Provide after-hours support.
- Perform other duties as required.
Education and Experience Requirements
- Minimum of a high school diploma or equivalent, some college or technology related classes or training. Associates degree preferred.
- At least 1 to 3 years successful demonstrated work-related experience in supporting application and databases in a distributed computing environment.
- Experience working in a helpdesk environment and performing a majority of tasks required.
- Must have a basic understanding of relational databases and database software, scripting languages, VMware, financial systems, and Coastal1 security controls.
- Be able to apply basic understanding of technology standards related to desktop OS and applications.
- Ability to proactively identify and resolve complex issues that span multiple applications.
- Demonstrated ability to manage multiple priorities simultaneously with time management/organizational/multi-tasking skills.
- Must possess analytical thinking and problem-solving skills and strong attention to detail and follow-through. Must have a good understanding of the business functions/operations in the financial services industry.
- Proficient with MS Office and various software applications.
- Good communication skills, both verbal and written. Must have good interpersonal relations to assist end users in a helpful and friendly manner.
- Ability to maintain a positive and upbeat Credit Union image.
- Ability to work collaboratively across all levels and functions of Coastal1 to coordinate solutions.
- Ability to work independently and as a team player.
EOE/M/F/Vet/Disabled
