What are the responsibilities and job description for the Retail Customer Support / Client Relations position at Coastline Consulting?
We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Entry Level Retail Customer Support Representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high-energy industry. We are seeking candidates who are outgoing, personable, and comfortable working in a team environment with a focus on customer satisfaction and professional development.
We are seeking an Entry Level Retail Customer Support Representative to join our team! You’ll belong to a supportive team in a fast-paced environment. You will create an energetic dynamic for our customers from the opening greeting to the final close.
Responsibilities of Entry Level Retail Customer Support Representative:
- Drive your team’s performance, including meeting and exceeding sales goals through in-person direct communication strategies.
- Execute direct engagement and sales efforts to acquire and maintain new accounts for our clients.
- Combine your people and operational skills to create great customer and employee experiences.
- Be the go-to example of excellent customer service, professionalism and courtesy.
- Lead your team in delivering the ultimate customer experience by solving customer issues and jumping in to help with transactions.
- Inspire your team with training and coaching.
- Identify skills gaps, then create and implement development plans.
- Run sales data - analyze staffing needs, report financial and sales data, manage cash and inventory levels, and meet compliance, sales, and retention goals.
Requirements Entry Level Retail Customer Support Representative:
- Top tier customer service/sales representative who has worked in a fast-paced environment.
- Ability to effectively communicate with customers about complex situations.
- Bilingual is a plus!
- Effective listening skills and the ability to problem-solve.
- Individuals who are comfortable selling as well as teaching, helping your team members out as needed.
- High school diploma / GED
- Self-motivated and self-directed, and can adhere to a tightly structured customer training program
#LI-OnSite
Salary : $45,000 - $55,000
