Inside Sales Coordinator

Inside Sales Coordinator

Would your friends call you organized, outgoing, resourceful, and have the ability to talk to anyone? We have an immediate opening for you! You'd work closely with our Service Manager and Market Ops Coordinator with the ultimate goal of enhancing our customers experience while meeting & exceeding our Company Objectives.

What You Do (Big Picture):

We operate across the state of Florida and YOU keep businesses operating at full speed. You are the HERO of Food Service Operations. We keep the following segments operational on a daily basis:

• Healthcare and Medical
• Convenience Stores and Supermarkets
• Schools, Colleges and Universities
• Restaurants and Bars
• Hotels and Resorts
• United States Military

Big Picture KPI's:

• Drive Retention through Outstanding Service
• Ensure 100% Client Satisfaction from Initial Contact through Completion.

Main Responsibilities (Detailed Work Scope):

• Build and solidify customer relationships to increase customer satisfaction and retention.
• Handle incoming inquiries from customers by phone & email.
• Create customer accounts and work orders through our CRM.
• Maintain up-to-date client account information.
• Work hand-in-hand with our Service Manager to determine market priorities and to optimize our daily / weekly schedule.
• Identify and eliminate roadblocks preventing the Team from Achieving our Goals.
• Reconcile completed work orders and email / upload client invoices to portals.
• Expedite the completion of work orders on behalf of our clients.
• Follow up with clients to to identify areas of improvement - and collaborate with Service Manager to implement solutions to enhance Customer Experience.

You'd Work Directly With Our Clients (Previous Experience a Plus!):

• Food Equipment Manufacturers
• Food Equipment Reps
• Food Equipment Dealers
• Restaurant Facility Managers
• Restaurant General Managers
• Restaurant Executive Chefs
• Corporate Facility Managers
• Corporate Operations Team

Basic Qualifications:

• Strong desire and passion to help people.
• Excellent interpersonal, verbal and written communication skills.
• Ability to build relationships with internal and external contacts.
• Ability to take initiative and prioritize with a strong sense of urgency.
• Strong organization and time management skills.
• Ability to quickly navigate computer programs.
• Previous Food Service Experience a Plus

Perks:

• We believe our best perk is amazing people. Check us out on Facebook and LinkedIn to see us in action.
• Complete Benefit Package - Medical, Dental, Vision, Life Insurance, 401-K with 4% Company Match.
• Family Friendly Atmosphere - We all have kids, so we completely get it. We will ensure you never miss their appointments or any special moments in their life.
• Job Growth - Join a team that is GROWING. We promote from within and most people have leadership roles after 2 years.
• Unique Perks - Our team takes care of your home HVAC, from repairs to replacements. For those who enjoy entertaining, we'll supply you with a piece of refrigeration equipment - such as a keg cooler, wine cooler, ice machine or margarita machine.

About Coastline Cooling:

Coastline Cooling is the trusted service leader in Commercial Refrigeration & Food Equipment Service in the State of Florida. Hospitals, Restaurants, Hotels, Schools and others rely on Coastline Cooling to provide preventative maintenance, service, and repair of commercial refrigeration, hvac and appliances.

Quality service. That’s what we stand for. A CFESA Tier III Voting Member, we are Factory Authorized by over 50 manufacturers and their preferred choice for factory installations and warranty service in the state of Florida. As part of the Coastline Cooling team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards. From Vaccine Coolers to Walk-In Freezers to Ice Machines. You will help keep Florida businesses operating at full speed.

Check out our team on our Website (About Us), LinkedIn and Facebook. If we look like a fit, we want to hear from you!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Location: In person

Salary : $20 - $25