Service Manager

Coastline Equipment is a leading John Deere Construction and Forestry dealer with locations in Southern California, Nevada and Idaho. Coastline provides world-class equipment solutions from John Deere, Wirtgen and Topcon. At their 11 locations, Coastline delivers best-in-class equipment, parts, service and technology solutions for customers. Our team of experts is driven to meet the needs of our customers both where they are today and where they are going tomorrow.

The team at Coastline is looking to hire a Service Manager at their Santa Maria, CA branch and look to find an enthusiastic candidate to round out the team.

Job Responsibilities:

• Team Development: Develop and enforce Service Department processes to ensure customer satisfaction.
• Goal Setting and Budgeting: Create annual Service Department goals and budget aligned with organizational objectives.
• Marketing Plan Execution: Develop and execute the Service Department marketing plan, monitoring monthly to achieve goals.
• Claim Management: Submit service warranty and Product Improvement Program claims within required timeframes.
• Personnel Oversight: Open ROs, schedule, and assign jobs based on employees' skills and knowledge.
• Work Orders: Review work orders for completeness and accuracy before customer billing.
• Equipment Maintenance: Ensure departmental tools, equipment, and vehicles are in good working order.
• Recruiting and Development: Manage recruiting, staffing, and employee development for the Service Department.

Required Qualifications:

• Education: High School Diploma or equivalent.
• Service Department Experience: 5 years of experience in Service Department operations.
• Financial Understanding: Basic understanding of financial principles related to Service Department operations.
• Software Proficiency: Ability to use standard desktop applications like Microsoft Office and internet functions.
• Report Analysis: Ability to analyze and interpret internal reports.
• Communication Skills: Effective writing and speaking skills for individuals and groups.
• Customer Service: Excellent customer service skills.
• Leadership: Experience leading a team and developing member’s professional skills.

Physical Requirements

• Driving: Must be able to drive and travel in a vehicle. For the purposes of driving, must be able to pass a pre-employment drug screening.
• Work Flexibility: Ability to work extended hours and weekends.
• Physical Demands: Standard office environment with prolonged periods of sitting and computer use. May occasionally require standing or moving between office areas.

What We Offer:

• Salary: $90,000-$100,000 per year
• Health and Wellness Benefits: Comprehensive health, dental, and vision insurance.
• Retirement Plans: 401(k) plans with company matching contributions.
• Paid Time Off: Vacation, sick leave, and paid holidays.

Application Process:

• To apply, please submit your resume and application detailing your relevant experience and why you're interested in this position. We look forward to hearing from you! To learn more and keep up with Bragg Companies, visit our website, https://www.coastlineequipment.com/.

Deadline: Applications will be reviewed on a rolling basis until the position is filled.

EEOC STATEMENT:

Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.