What are the responsibilities and job description for the Shop Service Technician position at Coastline Equipment?

Company Overview : Coastline Equipment, an authorized John Deere Construction Equipment Dealership, serves Southern California, Nevada, and Idaho, providing industry-leading solutions and service to support construction, road building, and forestry projects. Coastline Equipment's commitment to safety, quality, and customer satisfaction has made us a trusted partner in the heavy equipment industry. Our team of skilled professionals ensures that clients receive expert support and customized service solutions that keep their operations running smoothly. With multiple locations, including our Oxnard, California branch, we offer customers access to high-performance equipment and exceptional support.

Position Overview : The Shop Service Technician is essential to Coastline Equipment's service operations, providing expert diagnostics, maintenance, and repairs for John Deere construction equipment at our Oxnard, California location. This role requires a commitment to high-quality service, safety standards, and client communication, ensuring customers experience the maximum reliability and performance from their equipment. As a Shop Service Technician, you will support customer clinics, maintain up-to-date knowledge of equipment advancements, and directly impact Coastline Equipment's reputation for excellence and reliability.

Job Responsibilities :

Equipment Diagnostics and Repair : Perform complex diagnostics and repairs on-site for construction and compact worksite products (CWP), ensuring equipment is restored to optimal working conditions.
Technical Training Participation : Complete required Service EDUCATE Training programs, continually enhancing technical skills and product knowledge.
Customer Support and Documentation : Engage directly with customers to review and explain maintenance, repairs, and service concerns, documenting all interactions thoroughly on work orders.
Promote Dealer Services : Actively promote and sell Coastline Equipment's dealer service programs, providing clients with service options that meet their needs.
Inventory Collaboration : Work with the Parts Department to develop and maintain effective stocking processes, ensuring a well-supplied seasonal inventory.
Product Knowledge : Stay current on John Deere products and competitive equipment, supporting customers with informed service and maintenance.
Vehicle and Tool Maintenance : Maintain the condition of service vehicles, trailers, tools, and equipment to Coastline Equipment standards.
Safety Compliance : Adhere to all safety rules and regulations, following best practices in all work assignments.
Reporting and Accountability : Complete all required reports and documentation for work assignments, accurately accounting for all time and materials used.

This job description does not include a complete listing of all duties. Coastline Equipment may assign other duties or projects as needed.

Required Qualifications :

4 years of experience in service repairs, with a strong foundation in diagnostic and maintenance work.

Outstanding interpersonal and customer service skills, with a demonstrated ability to communicate effectively with customers and team members.

Proficient knowledge of mechanical, electrical, and hydraulic systems used in construction and CWP equipment.

Competence in using Service Advisor and basic computer functions to support diagnostics.

Ability to operate vehicles and equipment for diagnostic purposes.

Physically capable of lifting at least 75 lbs. repeatedly and performing hands-on technical tasks.

Advanced or Master Service Technician certification preferred.

High school diploma or equivalent required; Associate degree preferred.

Forklift certification preferred.

Relationships and Roles :

Core Values : Actively promotes and embraces Coastline Equipment's Core Values, setting a professional example in character, commitment, and operational skills.

Company and Customer Interaction : Maintains a professional appearance and demonstrates positive, cooperative interactions with customers, team members, and managers at all times.

Minimum Qualifications :

High school diploma or GED.

Proficiency in MS Office.

Authorized to work in the United States.

Other Requirements :

Must pass a pre-employment drug test.

Applicants must be at least 18 years old, per safety regulations.

Physical Demands :

Physically able to work on heavy and diesel equipment, with the ability to handle tools and equipment.

Comfortable working in settings with extreme cold or heat, depending on seasonal conditions.

Able to stand, kneel, crawl, and climb ladders for extended periods.

Capable of lifting up to 50 lbs. independently.

Compensation & Benefits :

Wage : Dependent on experience (DOE).

Benefits : Coastline Equipment offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, paid holidays, and a 401(k) retirement plan. Benefits are available after 90 days of employment.

Equal Employment Opportunity (EEO) : Coastline Equipment provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, or marital status. Coastline Equipment complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Accessibility : If you need an accommodation as part of the employment process please contact Human Resources at

Phone : (562) 259-2739

Email : hr@coastlineequipment.com

Equal Opportunity Employer, including disabled and veterans.

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