Onsite Manager

Summary & Objectives

The On-Site Manager is responsible for overseeing the daily operations and management of a residential property that include maintaining residential unit occupancy, ensuring tenant satisfaction, supporting the property's business goals and objectives, and providing administrative support to the property management team. The On-Site Manager serves as the main point of contact for tenants and plays a vital role in maintaining a well-functioning and safe living environment.

Essential Functions

• Foster positive tenant relationships by providing exceptional customer service and promptly addressing tenant inquiries, concerns, and maintenance request that follow our standard operating procedures.
• Conduct property inspections regularly to identify maintenance and safety issues, ensuring that all areas are well-maintained and meet company standards
• Coordinate and oversee property maintenance, repairs, and capital improvements, working closely with vendors and contractors to ensure timely completion
• Enforce lease agreements and property rules, addressing violations and resolving tenant disputes in a professional and fair manner.
• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Standard Operating Procedures
• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
• Prepare annual budgets and income projections promptly and accurately
• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
• Generate necessary legal action, documents and process in accordance with State and Company guidelines
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
• Ensure that A/P invoices are submitted to the corporate office for payment, handle all funds
• Perform leasing activities, schedule showing, and work with Property Management team to fill vacancies
• Work collaboratively with the property management team and corporate office to achieve property goals and objectives
• Keep abreast of local rental market trends, competitor properties, and industry best practices to optimize property performance
• Participate in regular team meetings, training sessions, and professional development opportunities to enhance skills and knowledge
• Uphold compliance with relevant laws, regulations, and company policies
• Use various forms of technology, software, and hardware to review tasks and perform on time
• Detect faulty operating, defective materials and report those and any unusual situation to proper supervision
• Maintain the safety and security of all assigned properties
• Coordinate and schedule service requests for Tenants and the property
• Screening for emergency maintenance requests at all times. On-call availability
• Submit all requested paperwork, invoices, and documentation appropriately and timely
• Perform quality customer service to tenants, prospective tenants, and the general public
• Schedule and meet with prospective tenants, vendors, and Coastline Equity staff as needed
• Enforce the terms of rental agreements and oversee rental proceedings
• Comply with all safety regulations and maintain clean and orderly work areas
  
  
  

Potential Unit for This Role: 2-bedroom, 1.5-bathroom, approximately 1,202 sq. ft.

Please note: This is a potential unit and is subject to change based on availability.

Requirements

Desired skills & competencies

• Technical Capacity - Comfortable using technology, including property management software, to streamline tasks, maintenance coordination, lease enforcement, and basic building operations. Comfortable with onsite responsibilities and resident interactions.
• Action-Oriented: Ability to execute tasks quickly and effectively in a fast-paced environment
• Problem Solving: Identifying and resolving issues swiftly with minimal disruption
• Communication: Strong verbal and written communication skills, comfortable interacting with tenants and vendors
• Risk Management: Able to identify potential risks and mitigate them effectively
• Customer Service: Focused on providing outstanding service to tenants and clients
• Project Management: Efficient in managing multiple tasks and projects simultaneously
• Prioritization: Ability to manage a never-ending to-do list and tackle the most urgent tasks first
• Adaptability: Comfortable working in ambiguous situations, anticipating problems, and seeing them as opportunities for improvement
  
  
  

Desired Qualifications, Education & Experience

• 1-3 years of previous experience in customer service, trades, or construction is a plus
• Familiarity with property management systems and policies is a plus
• Trainable and eager to grow with the company
  
  
  

Benefits

• Salary: $21 - $23/hourly
• Training & Growth opportunities
• Paid time off
• Medical and dental benefits
• 401 (k) benefit