Director, Business Applications

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The purpose of the role within the global BTS team is to provide technical leadership to development and maintenance activities for Coates business platforms and applications. is a key role combining technical expertise with leadership and project management skills ensuring that project work within the software development team is on track. Further, within the global BTS team is to provide technical leadership to development and maintenance activities for Coates business platforms, primary ERP, CRM, integration and applications.  They provide technical execution and strategic direction ensuring the successful delivery of project work.

The Director, Business Applications provides leadership and mentorship to the application delivery team, focusing on the development, design, and optimization of information technology systems that support business processes and technical platforms. Responsibilities include analysis, selection, and modification of enterprise systems, development, installation of network hardware/software, and database management. The role also provides oversight for the prudential management of incumbent business applications and is to produce an applications roadmap for elevated communications and user training.

• Development of the Business Applications roadmap in order to reduce cost, automate and elevate the user experience aligned to the 3-year company strategy
• Establishment of application development and management policies and procedures
• Proactively partner with the business to prioritise and deliver projects relating to internal business systems
• Execute, develop and continually review the internal software applications that support the business needs
• Act as a Technical SME on project management, execution and continual review to ensure embedment has been successful
• Manage and lead a team of business analysts, developers, QA analysts and architects
• Ensure system performance, security, scalability, and user satisfaction.
• Development and maintenance of development standards and tooling (coding, version control, deployment, test)
• Build a COE with technology and other relevant business units to ensure best practice is followed and established throughout the organisation
• Continuously assess business processes and identify opportunities for automation, improvement, or optimization using business applications.
• Develop and continually review the internal software applications that support the business needs to meet customer software solutions
• Develop and manage the budget for business applications, ensuring efficient allocation of resources and cost control
• Identify potential risks related to system functionality, data integrity, and security and take proactive measures to mitigate them.

• 7 years experience working within a similar environment
• 7 years experience leading Application development and integration teams.
• Tertiary education in computing science or engineering, equivalent industry certification or experience.
• Experience in leading and managing a high performing team of developers, architects and etc
• Proven experience in identifying, building and reviewing internal business applications for best use and optimization 
• Experience with Infrastructure as Code (IAC) preferably Azure
• Experience doing development in a Windows environment
• Experience with scripting languages (particularly Python and NodeJS) and SQL
• Thorough understand of Salesforce development
• Experience in applying continuous improvement techniques to applications 

• Modern software practices established, understood and activated
• Identify and develop an applications roadmap aligned to the 3-year plan
• Measured by the % of applications built in order to automate projects over time
• Measured by the number of workflows developed to automate business processes
• Implementation of industry best practice into business systems development
• Quality of delivery as measured by the number of defect counts and risks identified throughout the development cycle
• High percentage (75% ) of engagement measured by the pulse and annual engagement survey
• Delivery of projects in scope, on budget and on time
• Accuracy in software estimations
• Establish benchmark and continually measure the number of deploys of automated testing to improve application quality
• Regarded by other staff as a key technical resource
• All delivered analysis and software components are documented in Confluence as agreed with BTS management
• Reuse of existing software components (for efficiency and to prove that practices yield re-use opportunities and were designed and built to a high standard)
• Creating higher engagement with teams and BISC (to come)
• Instilling modern development, deploying and monitoring 

• Ability to engage and collaborate across all stakeholder groups
• Excellent written and verbal communication skills
• Project Management
• Team mentoring
• Scripting Language development
• Scripted Deployment
• Testing and Quality Management
• Scripted Deployment
• Azure and AWS design and configuration 

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Salary : $140,000 - $170,000