Organizational Development Business Partner

Be Part of Our Next Chapter 

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

In the role of Organizational Development Business Partner (ODBP), you will operate in close partnership with the business, guiding and coaching the implementation of impactful learning and development programs and the embedment of associated skills, practices and behaviors. You’ll support the business in cultivating a high-performance culture through a strong focus on enhancing leadership bench strength and impact. You’ll be instrumental in the collaborative design and deployment of development initiatives, as well as complementary tools and resources that help our crew and leaders operate at their best, positively cultivating organizational performance, employee engagement, career progression, diversity and culture.

• Aligning and executing development programs and activities to the needs of the North America market and Coates’ global organizational development strategy
• Supporting the embedment and continued evolution of a company-wide competency and career pathway framework that provides opportunities for clear career planning.
• Ensuring leadership programs translate into the embedment of practices and behaviours that elevate leadership bench strength and impact.
• Delivery of face to face and virtual learning events, focused on capability development as well as process embedment.
• Management of local Talent and Succession activities.
• Design and execution of activities aligned to Coates’ DEI strategy
• Management of OD resource and learning library, including competency frameworks, Role Charters, development pathways, assessment resources, and document repositories
• Ongoing innovation in the integration of OD related technology to improve the learning experience and impact.
• Supporting the management of learning operations including reporting, diagnostics and compliance related governance
• Management and improvement of OD systems and tools, such as Go1, HiBob and SharePoint

• Tertiary education in Organizational Psychology, HR or relevant discipline coupled with previous experience implementing OD programs
• Minimum 3 years' experience in People and Culture function with experience in designing and implementing OD programs and practices that shift culture and capability
• Demonstrated experience in implementing diagnostic tools and assessments (360, personality profiling, engagement, etc.)
• Experience in developing and facilitating learning interventions that accommodate for various degrees of leadership maturity and corporate rigor.

• The impact on our annual engagement surveys and crew sentiment towards learning and development effectiveness, diversity and career opportunities
• Compliance within leadership onboarding mechanisms and leader feedback
• Elevated leadership impact as measured via our Coates Leadership Index
• The utilization and effectiveness of our L&D tools and resources
• Execution of development programs to milestones as well as attendance and feedback metrics
• Anecdotal evidence of the application of capabilities and behaviors cultivated through L&D programs

• An enthusiasm for change and passion for the development and growth of others
• The ability to engage and collaborate across all stakeholder groups at all levels of seniority
• Adaptability, resilience and the tenacity to see things through
• Prowess in influencing without authority and dexterity in balancing business priorities with the OD agenda
• The ability to operate and thrive autonomously, whilst maintaining effective communication and collaboration across time zones
• Well developed facilitation and presentation skills
• Strong organizational techniques and ability to prioritize
• Exemplary written and verbal communication skills
• A commercial and operational mindset

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 

Salary : $100,000 - $120,000