Senior Product Designer

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Senior Product Designer for the Creative Center team is responsible for leading and delivering user-centred, scalable design solutions. This role involves close collaboration with cross-functional teams to ensure high-quality, on-time design deliverables that align with business goals and user needs. You will drive iterative improvements in usability, accessibility, and design processes, while mentoring junior team members and championing design best practices. As a senior designer, you will also contribute to optimizing the agreed ways of working to enhance team collaboration and output quality.

• Design Leadership
• Lead the design of foundational and advanced features, ensuring designs meet usability, accessibility, and scalability requirements specific to client needs.
• Produce high quality artifacts at every stage of the design process, from low-fidelity wireframes and user flows to high-fidelity mockups and interactive prototypes.
• Own and drive the refinement of user flows and task flows to optimize navigation and reduce friction in key workflows.

• Collaboration & process optimization
• Actively collaborate with Vas, engineering, and QA to ensure seamless alignment between design and development, with a focus on feedback loops.
• Play a key role in facilitating alignment on design decisions by leading design reviews, participating in refinement sessions, and contributing to prioritization discussions.

• Iteration & QA
• Lead the feedback and iteration process across all design stages, incorporating stakeholder and client feedback into deliverables.
• Conduct thorough Design QA post development to ensure high fidelity designs are implemented accurately, logging discrepancies and resolving issues collaboratively with engineering and QA teams.

• Mentorship
• Foster a collaborative and innovative team culture by sharing insights, encouraging learning, and advocating for design excellence.

• Experience: 5 years in UX/UI/Product design role, with a strong portfolio showcasing complex, user-centred solutions for bespoke or enterprise level products.
• Tools: Expertise in Figma and familiarity with Agile workflows and tools (e.g. Jira)
• Collaboration: Proven track record of working effectively in cross-functional teams, including with Bas, engineering, and QA.
• Accessibility: Understanding of WCAG standards and their application in design.
• Leadership: Experience mentoring designers and driving process improvements within a design team.

• Design excellence: Deliver 100% of design assets on time for planned releases, meeting client requirements and adhering to agreed workflows.
• Collaboration: Achieve strong cross-functional collaboration, as evidenced by positive stakeholder feedback on the design-to-development workflow.
• Mentorship Impact: Junior designers demonstrate improved skills and confidence, contributing effectively to the team’s output.
• Usability & Accessibility: Drive measureable improvements in usability & accessibility by integrating WCAG aligned design principles. Track and achieve a significant improvement in accessibility adherence during UAT compared to the baseline, with a focus on creating awareness and alignment across design, development, and delivery teams.
• Process Improvements: Successfully implement at least two process optimizations annually to streamline workflows and improve team efficiency.

• Adaptability: Excels in iterative environments, balancing client-specific requirements with broader design principles.
• Attention to detail: Maintains a high level of precision and quality in all deliverables, ensuring usability and scalability.
• Collaboration Champion: Proactively aligns with cross-functional teams to solve challenges and enhance workflows.
• Process Innovator: Identifies inefficiencies and implements solutions that improve team output and collaboration.
• Mentorship & leadership: Guides and inspires team members to excel in their roles and contribute meaningfully to team goals.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).