GSOC Operator (Onsite) - Provo, UT

A GSOC Operator plays a critical role in monitoring, detecting, and responding to security
threats for an organization on a global scale. Below is a comprehensive job description that
outlines the key responsibilities, qualifications, skills, and attributes typically expected for this
position.

** Multiple Shifts Available**
Morning and Overnight

Alarm Monitoring:
- Use alarm systems to monitor alarms.
- Alert customer staff immediately if a security incident occurs.
- Escalate issues according to the customer's threat matrix.
- Provide regular reports on security incidents and alarm activations.
Remote Credential Management:
- Assist in setting up access rights for new employees and vendors.
- Manage and update credentials in Credential Management systems.
- Ensure dual credentialing is monitored for both systems.
- Respond to requests for credential management from the customer.
Remote Access Management:
- Provide remote access support to authorized customer personnel.
- Ensure secure access through the security system.
- Assist in troubleshooting any access issues that may arise by passing along to Engineer.
Inbound Phone Call Management:
- Answer incoming phone calls to the GSOC 24/7, 365 days a year.
-  Provide excellent customer service to callers.
- Route calls to the appropriate person or department as needed.
- Maintain a log of calls for record-keeping and follow-up.
Travel and Risk Management:
- Manage alerts and notifications through Intelligence platform for travel-related risks.
- Conduct routine analysis of global threats that could impact travelers.
- Communicate directly with travelers regarding safety information or alerts.
- Ensure travelers are informed of any relevant risks during their trips.
Emails:
- Responding Quickly: When you receive an email during your shift, make sure to reply
within 5 minutes. This helps everyone stay informed and keeps communication flowing
smoothly.

- Completing Tasks: If an email has a task for you, try to finish it while you’re on duty. If
you can’t finish it in time, don’t worry—just make sure to let the next person know what
needs to be done.

- Handover Information: At the end of your shift, if you have any unfinished tasks, write
down everything the next person needs to know. This makes it easier for them to pick up
where you left off.

Incident Response:
- Act Quickly: If you notice any security problems or alarms, take action right away. The
faster you respond, the better you can help prevent any issues.
- Work with Others: If something happens, communicate with the on-site security team
and any emergency services that may need to be involved. Teamwork is key to resolving
problems effectively.
- Use Alert Tools: Use the systems we have, like Worldcue and Preparis, to send out
alerts. Before you send any messages using these tools, make sure to get approval from
your supervisor. This helps ensure the right information goes out to everyone.
Communication:
- Be the Contact Person: You will be the main point of contact for anything related to
security. Make sure you communicate promptly and clearly with everyone involved.
- Provide Updates: Keep everyone informed about what’s going on with security.
Regularly share updates about incidents and any new concerns with management and
key team members.
-  Collaborate with Other Teams: Work closely with other departments, like IT and
facilities management, to help solve security issues together.