What are the responsibilities and job description for the Contact Center Representative - Headquarters 25-009 position at Cobalt Credit Union?
Contact Center Representative
Cobalt Credit Union - Headquarters
7148 Towne Center Parkway
Papillion, NE 68046
Hours:
Monday through Friday
8:00am to 5:00pm
Saturday
8:00am to 12:00pm (noon)
As our contact center representative, you will answer members questions and calls each day. You will provide exceptional service to our members, resolving problems and recommending solutions. To thrive in this role, you must be driven to help others and provide exceptional service.
Education and/or Experience Requirements
- High School diploma or GED preferred.
- 1 year of experience in a financial institution or on the phone preferred.
Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-four locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization.
You’re the person our members look to for guidance and support. You will represent the credit union as you communicate with our members, your teammates and the communities we serve. It’s important that you use sound judgement when making decisions and stay calm under pressure.
Equal Opportunity Employer/Vet/Disabled
