What are the responsibilities and job description for the VP of Rail Operations position at Cobalt Search?
Can you transform service delivery in one of North America’s busiest commuter rail systems?
Are you a proven operations leader with the strategic vision and calm execution needed to lead complex, high-impact service environments?
A market-leading rail operator is looking for a Vice President of Rail Operations to join their senior leadership team in Greater Boston. This role sits at the heart of a commuter network serving over 80,000 daily riders and plays a critical role in shaping the future of passenger experience, operational performance, and workforce capability.
You will be responsible for:
- Leading the delivery of safe, reliable, and customer-centric services.
- Driving & delivering continuous improvement across service planning, operational efficiency, and customer experience.
- Contributing to the future of sustainable rail.
Key Responsibilities
- Oversee daily operations, focusing on efficiency, reliability, and safety.
- Direct workforce management strategies, including planning, recruitment, and leadership development.
- Design and implement customer service strategies that enhance the passenger experience.
- Champion safety culture and ensure regulatory compliance.
Skills & Experience Required
- 7 years in a senior leadership role within large-scale passenger rail operations.
- Demonstrated success managing high-volume, complex service environments.
- Experience with performance transformation, project leadership, and crisis management.
- Deep commitment to safety, operational excellence, and customer satisfaction.
- Exceptional interpersonal and team development skills.
- Strategic mindset paired with hands-on execution capability.
Location: Based in Boston, MA with a hybrid work model (typically 3 days in office, 2 remote).
VP of Rail Operations Compensation: Basic salary: $230,000 – $250,000 base up to 20% performance bonus and excellent benefits package (including relocation package if required).
All applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, genetic data, religion or any other legally protected status.
Every application will be reviewed by a real person and responded to.
Salary : $230,000 - $250,000
