What are the responsibilities and job description for the Service Dispatcher position at Cobalt Service Partners?
FTS is a leading provider of commercial security systems with our primary business focus in North Texas. Our company was founded in 1998 and we have maintained exponential growth for the past 24-years while being dedicated to exceptional service and value to our customers. We specialize in providing a personal touch and quality that many of our national competitors cannot replicate while being able to adjust to varying market conditions with the agility of a small company.
The Service Dispatcher works directly with our technicians and within our systems to ensure all notes related to a service call are logged in the right place, as well as informs all parties both internally and externally of plans to ensure a seamless service call. Providing exceptional customer service is the most important function of our Service Dispatcher, who are in communication with our clients daily. This person must have a strong understanding of the DFW area, be flexible, resourceful, and have excellent verbal and written communication skills.
The Service Dispatcher works directly with our technicians and within our systems to ensure all notes related to a service call are logged in the right place, as well as informs all parties both internally and externally of plans to ensure a seamless service call. Providing exceptional customer service is the most important function of our Service Dispatcher, who are in communication with our clients daily. This person must have a strong understanding of the DFW area, be flexible, resourceful, and have excellent verbal and written communication skills.
- This is an in-person position, with daily commute required to our DFW / Richardson office.***
- Communications: Keep our external partners informed of the progress in the planning and execution of their service calls through a variety of verbal and written communication methods, as well as internally communicate with all stakeholders to ensure a seamless transition from incoming service request through call completion.
- Scheduling: Schedule technicians to complete service request, and communicate those daily, weekly, and monthly schedules to internal and external partners, ensuring that all parties have necessary information to complete work on-site.
- Service Dispatching: React calmly, quickly and decisively to service calls to obtain, summarize and relay information both orally and in written form. Dispatch appropriate field personnel according to need and priority of the request for service.
- Customer Service: Respond calmly, kindly, and professionally to all customer inquiries, concerns, and feedback. Relay any customer needs to key stakeholders quickly and concisely, with an emphasis on problem-solving.
- Data Tracking: Track all customer communications, update customer and billing information, check technicians' time entries for accuracy, and send completed work to invoicing for payment.
- Data Entry: Assist Administrative team with data input on our project and service management platforms, ensuring accurate and timely information is available to stakeholders.
- 2 years' dispatching experience, preferably within a commercial service space.
- Strong customer service and interpersonal skills.
- Basic QuickBooks Desktop experience is required.
- Excellent communication skills
- Strong problem-solving skills
- A detail-oriented, well-organized, calm nature
- Successfully multi-tasking within tight deadlines
- Demonstrate the ability to handle multiple tasks, working under stressful conditions
- Adept at using computer software and strong typing skills
- Writing and professional communications skills
- 100% Paid Healthcare, Life Insurance, Short-Term Disability, & Long-Term Disability for employees
- Two weeks (accrued) PTO annually
- The last week of December off
- Paid holidays
- Simple IRA with a 3% employer match
- Pay range of $19-25 per hour
Salary : $19 - $25
