Senior Manager, Loan Operations

A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. When you choose a career with CoBank, you make a difference by standing for something that matters. In order to be the best, we hire the best!

Provides leadership, management and technical expertise to multiple supervisors/managers and their teams of loan specialists who are responsible for processing complex transactions and closings on direct and syndicated loans, purchased participations, and related sold participations. Serves as an escalation point for direct reports and provides guidance on issue resolution. Acts as a key contact to customers, associations, and as a subject matter expert in matters relating to loan accounting, settlement engine, direct notes and cash management. Accountable for establishing industry standard scorecard metrics, process improvement initiatives, scalable business definition and execution, maximizing usage of existing technology, overseeing an effective control environment, and establishing, measuring and reporting key performance metrics to senior managers. Ensures a high degree of customer satisfaction for both external and internal customers while overseeing effective performance of ongoing department operations.

1. Develops and leads management and operating teams that consistently perform at high quality standards and meet or exceed current and emerging business needs. Maintains an environment that attracts, retains and supports a diverse, engaged and qualified work force. Promotes a culture of integrity, team work, personal excellence and accountability.
2. Promotes sound risk management and business continuity practices and proactively escalates control weaknesses and emerging risks to senior management. Ensures complete and effective disaster and business recovery planning and testing for designated area(s) of responsibility. Directs recovery effort, when necessary, to ensure timely and complete return to normal operations.
3. Communicates and cascades the Bank’s strategy to Loan Operations Team Members to properly align their activities with the broader enterprise.
4. Develops business and strategic plans for work groups within the department that support CoBank’s corporate objectives and value proposition.
5. Works with internal stakeholders to evaluate new products, services and customers for operational impact. Partners with internal and external customers to define requirements and deliver appropriate solutions.
6. Identifies support requirements for department resources such as training requirements, technology support, and inter-departmental issues.
7. Identifies and documents key internal controls affecting financial reporting to comply with ICFR requirements. Ensures that Internal Audit is consulted prior to implementing significant internal control changes and timely completion of modifications to key controls and processes. Facilitates the testing and certification phases of ICFR.
8. Develops or assists in report development for use in servicing, quality control, review, statistical monitoring of team transactions/accounts, including departmental metrics. Assists in budget preparation while closely monitoring expenses.
9. Fosters a culture of continuous improvement. Identifies opportunities and recommends compelling solutions that enhance processes and optimize use of technology. Optimizes effectiveness and productivity through the use of best practices and key performance indicators. Communicates and builds a commitment to change, and maintains a culture that enables staff to achieve results in a changing environment.
10. Participates in cross-functional projects and ensures timely delivery while maintaining focus on quality standards and cost efficiencies.
11. Builds strong relationships and works with key stakeholder groups, senior executives and peers, communicating with clarity and transparency, demonstrating influential leadership, and supporting the execution of the bank’s strategic business objectives.
12. Stays abreast of current trends in financial services and commercial banking operations and identifies industry best practices that promote process improvements that benefit the Bank’s operations.

8 years of relevant experience in banking or financial services preferably with Loan servicing, booking and/or funding, syndications or other commercial loan experience. required
5 years of management/supervisory experience preferably in the banking or financial services industry. required

Sedentary Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Occasional Travel occurs infrequently (typically, once a month or less).

The typical base pay range for this role is between $108,400 - $133,280. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

The listed salary, other compensation and benefits information is accurate as of the date of this posting. This job will be posted for a minimum of five (5) business days or until the position is filled. CoBank reserves the right to adjust compensation for all positions and to modify or discontinue benefits programs at any time in its sole discretion, subject to applicable law.

CoBank is a cooperative bank serving vital industries across rural America. The bank provides loans, leases, export financing and other financial services to agribusinesses and rural power, water and communications providers in all 50 states. The bank also provides wholesale loans and other financial services to affiliated Farm Credit associations serving more than 76,000 farmers, ranchers and other rural borrowers in 23 states around the country. CoBank is a member of the Farm Credit System, a nationwide network of banks and retail lending associations chartered to support the borrowing needs of U.S. agriculture, rural infrastructure and rural communities. Headquartered outside Denver, Colorado, CoBank serves customers from regional banking centers across the U.S. and also maintains an international representative office in Singapore.

We are committed to ensuring that our online application process provides an equal employment opportunity to all applicants, including qualified individuals with disabilities. If you are an applicant with a disability, or are assisting an applicant with a disability, and require accessibility assistance or would like to request a reasonable accommodation for any aspect of the application process, including completing an application, interviewing, or otherwise participating in the employee selection process, please submit a request by emailing recruiting@cobank.com. Include your contact information and specific details about your requested accommodation.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

CoBank is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.