What are the responsibilities and job description for the Accounts Receivable/Collections Specialist position at Cobb Technologies?
Join Our Team as an Accounts Receivable/Collections Specialist at Cobb Technologies!
Are you a detail-oriented professional with a knack for numbers and a passion for delivering excellent customer service? Cobb Technologies, Virginia's leading independent office technology dealer, is seeking a dedicated Accounts Receivable/Collections Specialist to join our team in Richmond. With over 30 years of industry leadership, Cobb is known for its innovative culture, community involvement, and employee-focused values.
Why Join Cobb Technologies? We believe that taking care of our employees leads to extraordinary results for our customers. Here's what we offer:
✅ Competitive Base Salary
✅ Comprehensive Benefits Package, including medical, dental, vision, and prescription coverage
✅ Health Savings Account with company contributions
✅ Company-Paid Life, Short-Term, and Long-Term Disability Insurance
✅ 401(k) with Company Match to plan for your future
✅ Pet-Friendly Workplace-because furry friends make everything better!
✅ Employee Assistance Program to support personal and professional well-being
✅ Recognition Events to celebrate your hard work
✅ And much more!
About the Role
As an Accounts Receivable/Collections Specialist, you will play a critical role in maintaining our financial health while fostering positive relationships with our valued customers. This role combines technical expertise, customer service, and proactive problem-solving.
Key Responsibilities
Accounts Receivable Management:
- Process and post customer payments (credit cards, ACH/wires, checks) with accuracy and timeliness.
- Perform daily cash application and reconciliation of payments.
- Review and resolve billing discrepancies by collaborating with internal teams and third-party leasing companies.
- Monitor aging accounts and send follow-up reminders and statements to customers with overdue balances.
- Assist in credit risk assessments and evaluate customer accounts for creditworthiness.
- Assist in customer payment method documentation as needed.
- Maintain a shared AR and individual email inboxes, responding promptly to customer inquiries.
- Assist with additional duties as assigned by management.
Collections:
- Manage daily collections:Prioritize and execute daily collections tasks, including monitoring delinquent accounts, maintaining detailed collection notes, and ensuring appropriate follow-up actions.
- Build and maintain positive relationships with internal and external customers.
- Contact customers via phone, email, and letters to address overdue balances and negotiate payment arrangements.
- Prepare aging reports and escalate delinquent accounts to management as necessary.
Skills and Qualifications To excel in this role, you'll need:
- Exceptional written and verbal communication skills to handle sensitive conversations professionally and friendly.
- Outstanding customer service and follow-through.
- A highly motivated, self-starting, team-player with the ability to take initiative, follow through, and meet deadlines.
- Strong organizational skills and attention to detail.
- Be proactive and take ownership of the tasks on hand
- Proficiency in Microsoft Office (Excel, Word); ERP system experience is a plus.
- An associate degree or higher, with a minimum of 3 years of accounts receivable/collections or equivalent accounting experience.
Your Impact At Cobb Technologies, we value your expertise and commitment. As part of our team, you'll play a vital role in ensuring our financial operations run smoothly while fostering strong customer relationships. Your work will directly contribute to the success of our company and our customers.
Apply Today! If you're ready to join a supportive team in an innovative and people-first environment, we'd love to hear from you. Be a part of something extraordinary at Cobb Technologies, where employee satisfaction leads to customer success. Together, we'll achieve great things!
