IT Technician - Level 2

IT Technician-Level 2

Location: Richmond, VA

Company: Cobb Technologies

Are you passionate about technology and problem-solving? Do you thrive in a collaborative environment and enjoy helping others? Cobb Technologies, a forward-thinking leader in the tech industry for over 30 years, is seeking a skilled Level 2 IT Technician to join our growing team. You'll play a crucial role in providing exceptional IT support to our employees and clients while helping enhance our IT systems and processes.

What You'll Do as a Level 2 IT Technician:

Primary Functions:

• Technical Support:
  • Provide second-level support for hardware, software, and network-related issues.
  • Troubleshoot and resolve escalated help desk tickets efficiently.
  • Assist with diagnosing and resolving advanced technical problems.
• System Administration:
  • Perform routine maintenance and updates for desktops, laptops, and mobile devices.
  • Support Active Directory user management, group policies, and permissions.
  • Ensure endpoint security, including antivirus and patch management.
• Collaboration and Communication:
  • Collaborate with other IT team members on projects like deployments, upgrades, and migrations.
  • Communicate technical solutions clearly to non-technical users.
• Documentation and Reporting:
  • Maintain detailed records of issues, solutions, and best practices.
  • Contribute to the creation and maintenance of knowledge base articles.
  • Provide regular updates and reports to management on support trends.
• Continuous Improvement:
  • Identify opportunities to enhance IT service delivery and efficiency.
  • Participate in ongoing training to stay updated with industry standards and emerging technologies.

What You Bring:

• Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Certifications: CompTIA A , Network , or equivalent certifications preferred.
• Experience:
  • 2 years of experience in a Level 1 or Level 2 IT support role.
  • Hands-on experience with Windows and Mac operating systems.
  • Familiarity with Office 365, VPNs, remote desktop tools, and ticketing systems.
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, etc.).
• Technical Skills: Strong troubleshooting abilities with hardware, software, and peripheral devices.
• Soft Skills: Exceptional communication, organizational, and multitasking skills.

Why Choose Cobb Technologies?

At Cobb Technologies, we believe that our team is the heart of our success. We're looking for individuals who thrive in a dynamic and supportive work environment, where innovation, growth, and collaboration are celebrated. Here's what we offer:

✅ Competitive Base Salary

✅ Comprehensive Benefits: Medical, dental, vision, prescription coverage

✅ Health Savings Account with company contributions

✅ Company-Paid Health Reimbursement Program

✅ 401(k) with Company Match to help you plan for your future

✅ Company-Paid Life, Short-Term & Long-Term Disability Insurance

✅ Wellness Programs to support a healthy lifestyle

✅ Pet-Friendly Workplace-because furry friends make the office better!

✅ Employee Assistance Program for personal and professional well-being

✅ Recognition Events that celebrate your hard work and success

✅ Legal Services and

✅ Flexible Spending Accounts for dependent care and medical expenses

About Cobb Technologies

Cobb Technologies is more than just a business-we're a family. With over 115 team members across six offices in Virginia, we've built a dynamic, collaborative, and supportive workplace culture. We value growth, teamwork, and giving back to the community through our charitable arm, Imprint. Join us in delivering exceptional technology solutions and empowering businesses to succeed.

Ready to Join Us?

If you're eager to make a meaningful impact in a fast-paced and innovative environment, we'd love to hear from you! Apply now to become a vital part of our team and help shape the future of technology at Cobb Technologies!