What are the responsibilities and job description for the Intake Specialist-Home Care position at Cobble Hill LifeCare?
Intake Specialist
Full Time
Your Choice At Home is an affiliate of Cobble Hill Life Center and a Certified Home Health Agency (CHHA). We're culturally sensitive, and many of our staff come from within the community that they serve. Operating 24 hours, 7 days a week, we offer reliable, dignified care in your own home and specialize in health services, personal care, and champion services.
As the Intake Specialist, you will serve as the first point of contact for patients, their families and caregivers, and referral sources, assist in contacting and screening patients for eligibility on the CHHA program, and follow patients from referral to discharge on the program to ensure a smooth and fulfilling experience by all patients.
What's in it for you :
10% of salary employer contribution retirement plan with a 3-year vesting schedule
Generous medical, dental, vision, and life insurance coverage
Employer contribution toward medical deductible (effective day 1 of employment)
Generous PTO package including holiday, sick, vacation and personal days (including your birthday!)
Key Tasks Include :
Receive, call, and screen referrals from referral sources such as : hospitals, nursing homes, rehab, MLTCs, and case managers
Contact patients and educate them on the services we can provide and assist them with for their home care needs
Screen clients for eligible for enrollment into program
Follow up with social workers, case managers and referral sources to ensure a smooth transition from referral to patients
Keep patients, their caregivers, and the referral sources updated throughout the entire admission-discharge process
Enter patient demographics into patient care software system, assemble patient charts, assemble intake packets and other clerical responsibilities as needed
Schedule initial SOC appointments for Registered Nurses
Answer phone and email inquiries from prospective and current patients, referral sources, and case managers
Address any patient complaints or concerns
Contact HMO patients during the process of requesting authorization and update them of their status.
What We're Looking for :
High school diploma; college degree preferred
Prior experience working in an intake or similar role in a home care or health care setting
Excellent communication and customer service skills, both written and verbal
Tech savvy, with proficiency in Microsoft Office, including Excel
Absolute integrity and sufficient maturity to handle confidential aspects of work
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