What are the responsibilities and job description for the Sales Representative position at Cobblers Direct?
Overview
We are seeking a motivated and enthusiastic Retail Sales Associate to join our dynamic repair sales and processing team. The ideal candidate will have a passion for customer service and a strong ability to engage with customers, ensuring they have a positive repair experience. As a Retail Sales Associate, you will play a key role in promoting our shoe, boot, handbag and belt repair services, products, providing repair consultations, assisting customers, completing and contributing to the overall success of our store. Training will be provided.
Duties
- Provide exceptional customer service over the phone by greeting and assisting customers in a friendly manner.
- Conduct repair consultations and provide repair recommendations to customers that best fit their needs
- Maintain knowledge of current promotions, sales, and service/product information to effectively assist customers. Training provided.
- Operate the order managements system to update orders and handle transactions accurately using POS systems.
- Supervise "pending" order storage and ensure that customer merchandise is effectively organized on the processing floor.
- Assist in inventory management by conducting regular stock checks and reporting discrepancies.
- Utilize retail math skills to manage pricing, discounts, and sales figures effectively.
- Exhibit strong phone etiquette when handling customer inquiries or concerns over the phone.
- Collaborate with team members to achieve sales goals and maintain store standards.
Experience
- Previous experience in retail or customer service is preferred but not required.
- Bilingual candidates are highly encouraged to apply as communication with diverse customers is essential.
- Familiarity with online e-commerce systems and POS systems is a plus.
- Strong interpersonal skills with the ability to build rapport with customers quickly.
- A proactive attitude towards learning new products and sales techniques.
Join us in creating an enjoyable shopping environment where our customers feel valued and appreciated!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Location:
- Austin, TX 78737 (Preferred)
Ability to Commute:
- Austin, TX 78737 (Required)
Ability to Relocate:
- Austin, TX 78737: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25