What are the responsibilities and job description for the Lead Customer Service Representative position at Cobblestone Auto Spa Car Wash?
Lead Customer Service Representative
Who are we?
Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations.
What You'll Do :
- Work alongside Team Members, modeling desired behaviors (Leads by Example)
- Utilize leadership skills to ensure team stays productive completing daily duties and projects
- Ensure C-Store employees are given breaks in accordance to company policy
- Trains team members on policies and procedures and provides feedback
- Communicates company initiatives to employees
- Inventory Control (Vendor relations)
- Control labor costs. (Make labor decisions based on business needs)
- Assist with daily administrative needs
- Advanced POS / DRB knowledge. (You will be troubleshooting unique customer situations)
- De-escalate customer issues
- Close store on occasion
What You'll Bring :
What You'll Get :
Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.
Salary : $300,000
